Manager Commercial Data Management - Boston - The Steely Group

Description

The Commercial Data Management and Operations role will be hands-on, a core member of the commercial data management team. Reporting to the Associate Director, Commercial Data Management, you will serve as a data SME, guiding the organization on how to leverage data, while assuring data quality, data accuracy, and availability for our stakeholders to help drive key decisions for the growth of the business and the needs of the patients we serve.

Core Responsibilities

• Supervise and improve data stewardship processes, including oversight of data change requests (DCRs) managed by service providers
• Oversee master data management (MDM) for healthcare professionals (HCPs) and organizations (HCOs) within the CDW
• Oversee day-to-day operations of the company commercial data warehouse (CDW), troubleshooting and escalating issues as appropriate ensuring follow-up and resolution
• Oversee ingestion and validation of IDN and specialty pharmacy data from 50+ vendors, ensuring completeness and accuracy
• Design, assemble, optimize, and maintain data marts to support advanced reporting and analytics requirements within the Tableau environment, driving efficiency and scalability
• Support and, as delegated, lead integration and design of new commercial data acquisitions and enhancements to the CDW structure and daily processes
• Identify and implement process improvements and quality measures, including enhancements to exception management and data validation
• Manage third-party agreement (TPA) contracts, ensuring vendors have compliant access to CDW data
• Develop and maintain comprehensive CDW documentation from both technical and business perspectives
• Participate in the commercial data management sprint process, supporting the AD through coordination and/or execution of user acceptance testing (UAT) and assisting with stakeholder communications

Additional Responsibilities

• Integrate third-party syndicated data assets (e.g., Symphony, IQVIA, Prognos) into the CDW, ensuring data quality and alignment with business needs
• Serve as a data subject matter expert (SME), educating and training cross-functional teams on available CDW data assets
• Respond to and resolve data inquiries from field teams and commercial business partners, conducting root cause analysis and corrective actions
• Collaborate with IT/IS on VEEVA integration requirements and other system interfaces to ensure seamless data flow
• Ensure all CDW activities comply with company data governance, privacy, and security policies, as well as industry best practices

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, Mathematics, Business Analytics, or a related field required
• Equivalent combination of education and relevant experience will be considered
• 5+ years of experience in commercial data management, data warehousing, Master Data Management (MDM), or business intelligence, preferably within the pharmaceutical, biotechnology, or healthcare industry
• Proven experience designing, building, and optimizing data marts and data warehouses
• Strong understanding of master data management (MDM), data stewardship, and data governance, and data quality best practices
• Proficiency with SQL and relational database concepts; experience with cloud-based data platforms (e.g., AWS, Snowflake, Azure) a plus
• Experience with R and/or Python for data analysis is a plus
• Demonstrated experience in process implementation and management
• Experience with third-party syndicated data assets (e.g., IQVIA, Symphony, Komodo) and/or other secondary sources such as specialty pharmacy, specialty distributor, copay, and lab data
• Experience managing projects involving cross-functional teams
• Oncology or Rare Disease Experience Preferred
• Familiarity with IDN Specialty Pharmacy data and validation processes a plus
• Experience using BI tools such as Tableau is a plus
• Capabilities: Excellent analytical, problem-solving, and organizational skills, with a strong attention to detail
• Operational driver with the ability to successfully meld business acumen with technical prowess
• Ability to prioritize and manage multiple projects in a fast-paced, dynamic environment
• Effective communicator and collaborator, able to work cross-functionally and educate non-technical stakeholders
• Vendor engagement, management, and negotiation skills
• Experience integrating data from disparate sources such as Hub/Patient Services, Specialty Pharmacy, Specialty Distributor, 3rd Party Logistics Provider, Pharmaceutical and Medical Claims data, and Diagnostic Testing Data
• Demonstrated ability to partner with cross-functional stakeholders to understand business needs and develop technical requirements
• Ability to serve as one of the subject matter experts (SME) for the commercial data warehouse within the company
• Strong customer-focused mindset with the ability to communicate across all levels of the organization