Support Operations Manager - Raleigh - Apollo Inc

    Apollo Inc
    Apollo Inc Raleigh

    1 week ago

    Description

    Job Overview

    The Support Operations Manager serves as the operational and analytical backbone of Support; responsible for building scalable programs around process improvement, automation, and AI adoption to transform Support into a true growth lever.

    Main Responsibilities:

    • Act as operational project manager for Support initiatives.
    • Build and maintain Support dashboards and reports that surface insights on SLA attainment, cost per ticket, CSAT, deflection, and efficiency.
    • Conduct ad-hoc analyses to uncover drivers of operational performance.

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