Front Line Serv Sup I - Barnwell, United States - SRP Federal Credit Union

Description

Hiring Range $ $19.56

Essential Duties and Responsibilities:

• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Proficient with all teller duties and responsibilities.
• Completes all duties and responsibilities of a Teller and Front Line Service Supervisor.
• Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in processing transactions.
• Processes cash and check transactions in a fast paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.
• Ask questions during interactions with members and employ excellent listening and communication skills effectively to uncover needs. Makes referrals to the appropriate contacts.
• Provide ongoing supervision to Tellers and schedule their workday. Ensures the completion of their assigned duties, including helping with problems or unusual transactions.
• Conducts monthly cash audits of all tellers. Verifies that all policies and procedures are followed to ensure satisfactory branch audits without observations involving the teller line.
• Maintains cash inventories in the branch and ATMs to ensure members' needs are met while preventing the buildup of unused quantities and keeping within prescribed limits. Orders and ships cash as needed. Receives and verifies the accuracy of delivered cash shipment.
• Ensures all assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.
• Acts as a liaison with other departments within the Credit Union to resolve problems.
• Possesses excellent communication skills, including speaking clearly and concisely. Maintains a pleasant tone and demeanor at all times. Demonstrates active listening skills and quickly builds rapport with others to grow and strengthen member relationships.
• Cross-trained in some MSR areas to better assist our members.
• Responsible for closing the office at the end of the workday.
• Actively communicates and provides consistent coaching and mentoring to all tellers.
• Demonstrates exceptional teamwork. Mentors' new employees and serves as a resource to all tellers.
• Other tasks may be assigned by appropriate line supervision.

Supervisory Responsibilities:

Carry out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsible for scheduling routine teller meetings and providing coaching and feedback.

Other Skills:

Organized, Attention to Detail, Ability to Multi-Task, Technical Experience, Relationship Skills, quick learner, Self-motivated, ability to coach, excellent verbal and written communication skills, Authentic People Skills (outgoing, friendly, approachable), Member Service Focused, Team Player, Organized, Detail Oriented, Ability to Multi-Task, Ability to Work in a Fast Paced Environment, Relationship Skills, Self-Motivated, Active Listener, Self-Motivated, Adaptable, Problem Solving Skills, Leadership.

Computer Skills:

Proficient with Microsoft Office software. Experience with Symitar Episys Core Banking software or similar financial services software systems experience preferred.

Physical Demands:

This is essentially an active role, requiring the use of typical office equipment such as a computer, printer, and vaults. It also requires sitting and standing for long hours and some lifting under 50 lbs. Most work is completed in an office environment. Walking around the branch and addressing employees and members is required.