- The Customer Projects Manager reports to the General Manager, and is responsible for monitoring schedules, budgets, personnel and quality.
- The Customer Projects Manager provides the business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; provides for the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations and provides for the timely and accurate invoicing to the customer for services provided.
- Interprets and applies contract requirements and special programs. Assures that cost and selling prices are fair, accurate and provide a reasonable profit to the facility.
- Drives the activities needed to meet commitments and monitors hours applied to the work scope to insure alignment with proposal.
- Insures milestones are achieved to insure the work scope remains on track and develops recovery plans when the work scope goes off track.
- Communicates and collaborates with all interfacing departments as necessary to insure the smooth and efficient execution of the work scope as well as manages the Crew Chief.
- Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to insure customer satisfaction objectives are continually met.
- Utilize Siebel to document customer information.
- Follow up with customer.
- Primarily a professional office environment.
- Extreme time constraints, changing objectives and demanding clientele.
- Performs other related duties as assigned by the General Manager.Qualifications:
- Minimum of five (5) years-experience working in aircraft environment
- Experience with Corporate aircraft ideally Falcon
- Proven ability to manage and direct projects.
- Proven ability to organize, manage and follow up on complex projects.
- Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business like professional manner.
- Associates degree in related field or equivalent.
- A & P license preferred About Aerotek:
We know that a companys success starts with its employees. We also know that an individuals success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aeroteks people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aeroteks 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Project Manager - Reno, United States - Aerotek
Description
Aerotek Aviation is looking to hire a Customer Project Manager in Reno, NV. These positions start immediately, offer relocation assistance, competitive compensation, and great benefits
*If you are interested, please contact Pablo at * Description: