Account Creation Specialist - Provo
17 hours ago
Job description
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services.
The Role:
As an Account Creation Specialist, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process.
You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information.
A background check will be conducted upon consideration for hire.Starting pay:
$18.00/hr.
Schedules Available
11:30am - 8pm MST
12pm - 8:30pm MST
1pm - 9:30pm MST
1:30pm - 10pm MST
Essential Functions/Responsibilities
Answer calls/emails from internal Vivint employees
Troubleshoot sales tools/apps (No experience needed with tools prior to training)
Answer questions regarding standard sales processes at Vivint
Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary
Required Skills
Proficient communication skills (verbal and written)
Friendly disposition – White glove Customer Service
Excellent problem-solving skills to determine the best plan of action
Must be able to multi-task while using different internal programs
Ability to adapt to system/process changes quickly while retaining new information
Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.)
Knowledge of Salesforce is preferred, but not necessarily required.
Minimum Requirements
Must be at least 18 years of age
Ability to pass a background check
Be able to type a minimum of 35 wpm
Must be able to work 2 Saturdays per month
If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write up (behavioral, attendance, etc.)
Been in current position minimum of 9 months.
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
NRG Energy is committed to a drug and alcohol-free workplace.
To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Talent.
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