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    Clerical Quality Assurance Coordinator - Buffalo, United States - First Choice Evaluations

    First Choice Evaluations
    First Choice Evaluations Buffalo, United States

    3 weeks ago

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    Description

    Overview:

    Are you someone who loves to be of service to others? Do you enjoy when people depend on you for help? Are you organized, tech-saavy and detail-oriented?

    We hope we sparked your interest because First Choice is seeking a Clerical Quality Assurance Coordinator for our Cheektowaga, NY office.

    As a stickler for detail, the Clerical Quality Assurance Coordinator will be responsible for receiving, coordinating and returning completed reports to clients. This position works closely with the clinical quality assurance team and ensures work is processed and completed of the highest quality and in compliance with all policy and procedures.

    This role is a full time position with a standard work schedule Monday-Friday, 8:00am-4:30pm EST with overtime as offered.

    Compensation is $ /hour.

    We've got an awesome team already, but there's always room for more Join our team and discover how you can shape your own future at First Choice.

    Responsibilities:
    • Receives client submissions and inputs client and examinee data in the system tracker or database.
    • Verifies all cases contain information needed for the clinical review process.
    • Maintains daily contact with the Clinical QA Coordinator regarding workflow and status of pending reports.
    • Tracks documentation of all processes, communications, report status and due dates via system tracker or database.
    • Maintains a daily log of files that require follow up, clarification or concerns in the tracker.
    • Receives completed reports and reviews for completeness and accuracy, including proper formatting, grammar and sentence structure.
    • Completes and or ensures all invoicing is billed daily and in accordance with company practices and client contract
    • Handles and responds promptly to incoming calls, emails or faxes from physicians or clients requesting report status and/or information.
    • When necessary, works with transcriptionists and/or physicians offices regarding report details, clarification, Addendums, etc.
    • Ensure all medical records and reports are properly documented and saved in the appropriate location.
    • When necessary, notifies management of any report issues or concerns requiring managements attention
    • Ensures all practices are carried out in accordance with HIPPA compliance practices, state and federal safety standards and legal regulations.
    • Promotes effective and efficient utilization of clinical resources and supplies.
    • Perform other duties as assigned.
    Qualifications:

    High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience. Experience in a medical office or insurance industry preferred.

    • Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
    • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
    • Must have a full understanding of HIPAA regulations and compliance.
    • Must be a qualified typist with a minimum of 40 W.P.M.
    • Ability to follow instructions and respond to managements directions accurately.
    • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
    • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
    • Must be able to work independently, prioritize work activities and use time efficiently.
    • Must be able to maintain confidentiality.
    • Must be able to demonstrate and promote a positive team -oriented environment.
    • Must be able to stay focused and concentrate under normal or heavy distractions.
    • Must be able to work well under pressure and or stressful conditions.
    • Must possess the ability to manage change, delays, or unexpected events appropriately.
    • Demonstrates reliability and abides by the company attendance policy.
    • Must maintain a professional and clean appearance at all times consistent with company standards.

    First Choice Evaluations began operations in 1993since that time, it has grown to become the most prominent source of Independent Medical Evaluations nationwide. Specializing in Workers Compensation Claims, No-Fault, Liability, and third-party administrators, the success of First Choice is directly related to the low turnover of key personnel, the use of state of the art technology, and the adherence to strict standards of integrity.

    First Choice Evaluations is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

    First Choice offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

    Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

    Keywords: Amherst

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