Retail Supervisor/Keyholder - Boston, United States - Fjällräven

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    Job Description

    Job Description

    Are you a passionate retail team leader? Join our Fjällräven team in Boston, MA

    WHAT WE OFFER

    Fjällräven benefits include:

    • 401(k) with employer match
    • Financial wellness program
    • Paid Time Off
    • Medical, dental, vision, critical illness, and accident insurance (full-time staff)
    • Product discounts and access to our outdoor events
    • Sustainability focus

    The expected wage for this role is $18-20 per hour.

    ABOUT THE ROLE

    Be part of our growing, dynamic team As a retail ambassador, you will uphold Fjällräven's core values:

    • Nature - Connecting people to nature and protecting our planet's natural systems
    • Economy - Innovating durable, high-quality products
    • Society - Practicing good corporate citizenship
    • Wellbeing - Respecting individuals and encouraging development

    This is a full- or part-time supervisor role in our Boston - Newbury retail store, reporting to the Store Manager.

    WHAT YOU WILL DO

    Supervise daily operations and guest experience. Ensure store metrics align with core values. Support training, code of conduct, and policies.

    Responsibilities include:

    • Managing day-to-day operations
    • Assisting customers through education and demonstrations
    • Embodying brand and values
    • Handling retail transactions
    • Stocking products and helping with deliveries
    • Maintaining clean store appearance
    • Collaborating for a positive guest shopping experience

    WHO YOU ARE

    Requirements for this role:

    • Strong communication skills and a customer service mindset
    • Patience, kindness, and dependability
    • Quick and action-oriented
    • Continuous learning, including learning new technology
    • Passionate about sustainability and the outdoors
    • Flexible with schedules that may shift based on season and business needs
    • Prior retail/guest service experience preferred

    ABOUT US

    Since 1960, Fjallraven has connected people to nature. We develop lasting, quality gear that enables outdoor experiences. We also organize events that promote outdoor engagement and sustainability. Join our 60-year legacy of making nature accessible

    Ready for the adventure? Apply through our brief online application, and join us in making a difference