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- Build customer relationships by exercising sound independent judgment and negotiating win - win outcomes that drive customer satisfaction and loyalty to the HON Brand.
- Provide timely follow-up and warranty support via telephone and email to ensure an excellent customer experience.
- Drive consistent high-quality while being efficient and effective.
- Consistently achieve aggressive individual and team goals.
- Embrace continuous learning with the capacity to accept continuous change.
- Utilize resources effectively across The HON Company organization to drive intended results.
- Communicate (written/oral) with a positive and professional demeanor.
- Advocate customer-centric values and drive mutually beneficial outcomes in all interactions.
- 1 year of relevant business experience
- Associate degree preferred.
- Proven excellent communication skills, both written and oral.
- Proficient with the use of Microsoft Office suite of software and ability to type.
- Ability to solve complex problems.
- Ability to successfully multitask.
- Proven capability of being a team player.
Customer Experience Specialist - Muscatine, United States - HNI Workplace Furnishings
Description
Position at HNI Workplace Furnishings
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do
What We Need:
We are looking for a Customer Experience Specialist to join our HNI team.
As a Customer Experience Specialist, you will manage all aspects of customer relationships to ensure mutually beneficial outcomes. In addition to building relationships by exercising sound independent judgement, the Customer Solutions Specialist position is a highly promotable position within the Customer Experience Department and HNI Corporation.
If you have a track record of being a team player with strong interpersonal skills and are interested in contributing to the success of HNI Corporation, this could be a great opportunity for you
What You Will Do:
As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.
How we act today protects how we live tomorrow. Check out our CSR Report here:
Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other's differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here:
We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay To learn about all the benefits HNI has to offer visit
We also invite you to visit us at to learn more
Our company endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at or via email at [email protected]. The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).