Guest Services Manager - Gardiner, United States - Wildflower Farms

Wildflower Farms Gardiner, United States

3 weeks ago

Description

Job Description

Job DescriptionCompany Description

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property's 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers' spirit. Reconnect with yourself and nature at Wildflower Farms.

Job Description

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.

Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
Foster an environment that ensures consistency and a high level of guest satisfaction.
Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

The starting range for this position is $60,000 - $65,000. This is the pay range for this position that Wildflower Farms reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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