Senior Insurance Process Improvement Analyst - Plano - Millennium Group

    Millennium Group
    Millennium Group Plano

    1 day ago

    Description

    Senior Insurance Process Improvement Analyst

    Onsite (San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; Chesapeake, VA; Plano, TX)

    We are seeking a Senior Insurance Process Improvement Analyst - Claims Optimization to join our Optimization team, focused on improving claims processes for adjusters and members. This role partners closely with claims operations, data, and cross-functional stakeholders to analyze workflows, identify gaps, and implement sustainable improvements that enhance efficiency, accuracy, and member experience.

    Key Responsibilities

    • Analyze end-to-end claims processes and identify opportunities for improvement
    • Partner with claims adjusters, operations, and business stakeholders to understand pain points and operational challenges
    • Use data to evaluate current-state performance and inform recommendations
    • Design and implement process improvements, controls, and risk mitigation strategies
    • Develop documentation, SOPs, and process standards to support consistent execution
    • Monitor outcomes and drive continuous improvement quarter over quarter
    • Collaborate with cross-functional teams including operations, analytics, quality, and vendor partners
    • Support optimization initiatives across property and casualty claims workflows
    Required Qualifications
    • 6+ years of experience in insurance process improvement
    • Strong understanding of property and casualty claims (property/homeowners preferred)
    • Proven experience analyzing data and driving process improvements
    • Advanced proficiency with Microsoft Excel, PowerPoint, and Word
    • Strong communication and stakeholder management skills
    • Ability to work independently, take initiative, and solve complex problems
    • Comfortable operating in ambiguous environments without prescriptive instructions
    • Ability to work onsite in one of the listed locations
    Preferred Qualifications
    • Experience with property (homeowners) claims optimization
    • Exposure to catastrophe (CAT) claims processes
    • Process improvement background (Lean, Agile, Six Sigm plus)
    • Experience owning a process or operational workflow end-to-end

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