Technical Support Specialist - Fullerton - Pop-Up Talent

    Pop-Up Talent
    Pop-Up Talent Fullerton

    2 days ago

    Pop-Up Talent background
    Technology / Internet
    Description

    Job Title: Technical Support Specialist

    We are seeking a highly skilled Technical Support Specialist to join our team at Pop-Up Talent. As a key member of our support team, you will play a vital role in resolving complex technical issues and providing exceptional customer service.

    About the Role:

    • Provide advanced technical support to customers via phone, email, or ticketing systems
    • Analyze and resolve complex technical issues using problem-solving skills and technical expertise
    • Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction

    Key Requirements:

    • Bachelor's degree in Computer Science, Information Technology, or related field
    • Minimum 3 years of experience in technical support or related field
    • Excellent communication and problem-solving skills
    • Familiarity with Microsoft products and technologies

    Compensation: $34 per hour + KPI-based performance bonuses

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