Customer Care Center Representative - Charlestown - Mascoma Bank

    Mascoma Bank
    Mascoma Bank Charlestown

    3 days ago

    Default job background
    Full time Sales
    Description

    Job Description

    We are seeking a full-time Care Center Representative to join our Retail Team in providing exceptional customer service to our customers and team members.

    Our purpose is to provide exceptional customer service while improving our customers' lives and our community. If you share this purpose, become part of our Certified B Corporation, and contribute to our vision of being a force for positive change for our customers, communities, and employees.

    This role is responsible for ensuring that a customer's banking needs are handled in a friendly, accurate, and timely manner. This includes handling customer account transactions with accuracy and a sense of urgency.

    To be successful in this position, you will need excellent interpersonal communication and problem-solving skills, as well as the ability to maintain confidentiality and privacy.

    The schedule for this position is Monday-Friday, 8:45 AM-5:15 PM (or 9:45 AM-6:15 PM). There will also be a required one weekend per month with Saturday hours 7:45 AM-2:15 PM and Sunday hours 8:45 AM-12:15 PM.

    Mascoma Bank values diversity, equity, and inclusion and strives to create a safe and welcoming environment for all who pass through our doors.

    We are committed to recruiting and retaining a diverse talent pool and offering personal growth workshops and team-building opportunities.

    Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer.

    We offer on-the-job training, comprehensive benefits, and opportunities for growth and development.

    Key Responsibilities:

    • Provide exceptional customer service to customers and team members.
    • Handle customer account transactions with accuracy and a sense of urgency.
    • Maintain confidentiality and privacy.
    • Work collaboratively as part of a team to achieve common goals.


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