Personal Lines Customer Service Representative - Lake Hills - NAPAA

    NAPAA
    NAPAA Lake Hills

    1 week ago

    Description
    Job Description
    The Personal Lines CSR at is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
    Benefits/Perks
    • Competitive Pay
    • Professional Development
    • Job Stability in a growing industry
    Responsibilities
    • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
    • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
    • Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
    • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
    • Actively solicit increases in coverage or rounding out accounts at every service contact.
    • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
    • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
    Qualifications
    • Hold the insurance license required by the Texas personal lines or general lines license.
    • Bilingual highly preferred
    • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
    • Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
    • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
    • Technology and Computer proficiency including agency management systems.
    Flexible work from home options available.
    Compensation: $35, $65,000.00 per year
    Becoming an Insurance Professional
    Insurance Professionals go by many names: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.
    NAPAA members understand the value of customers. They recognize that treating customers fairly and honestly is the only way to enjoy lasting success. Consumers can take comfort in knowing that, in terms of the qualities they seek in an insurance agent, NAPAA member agents are among the best there are.
    As there is an upcoming worker shortage in the Insurance industry, the demand for Insurance Professionals is growing every day Is this career right for you?

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