Core Crew - Birmingham, Alabama
6 hours ago
Job description
[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.You will be responsible for:
- Bringing [solidcore]'s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
- Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
- Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
- Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
- Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
- Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
- Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
- Quickly addressing any maintenance or equipment issues that are visible to clients
- Following up with client lists in Axle to meet monthly sales quota
- Responding to client emails
- Alerting coaches about client milestones and setting up the celebration board
What we need from you:
- High school education, some college preferred
- This is a part-time hourly position
- Ability to lift up to 30 pounds and walk through all areas of the studio
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
What skills & experience you'll bring to us:
- Excellent interpersonal and communication skills
- Outstanding customer service skills
- Strong organizational skills
- Careful attention to detail
- Must be willing to initiate tasks and perform duties without direction
- Ability to stand for long durations of time
- 1 year sales experience preferred
- MBO experience preferred
- Passion for fitness, wellness, and the [solidcore] brand
Compensation & Benefits
- $15/hour plus opportunities to earn a sales commission
- Free drop-in classes
At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it's who we are and we are dedicated to promoting a welcoming environment for all. You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.
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