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Charleston

    Customer Service Associate - Charleston, United States - Thoroughbred Express

    Thoroughbred Express
    Thoroughbred Express Charleston, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Position Summary Customer Service Associate:

    Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.

    Key Duties and Responsibilities: Focus on providing a positive customer experience.


    • Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.


    • Greet customers with a warm smile, review and educate on services, and assist with payment.


    • Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.


    • Direct the Driver into the entrance to the car wash or guides them onto tracks.


    • Carry out periodic maintenance of equipment used in washing to keep them in proper working order.


    • Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized.


    • Assist customers in any area concerning the car wash process.


    • Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.


    • Additional duties as assigned.

    Job Qualifications:

    Must be at least 18 years of age.

    Essential Abilities:


    • Display courteous, customer service focus, and professional attitude


    • Work while standing over long periods (6+ Hours)


    • Lift items of moderate weight (10+ pounds)


    • Maintain work expectations outdoors in all weather conditions


    • Interact ethically with fellow employees and customers


    • Possess valid and current driver's license


    • Excellent written and oral communication skills, as well as interpersonal skills Desirable:


    • Previous car wash experience

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