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- Careers That Change Lives: The AssociateClinical Specialist (CS) will be responsible for the implementation and training of Medtronic's Gastrointestinal Solutions (GI) customers and potential customers on clinical indications and applications of the Bravo pH Monitoring System, the ManoScan Manometry and pH-Impedance systems, the SmartPill System, and any other products that may be developed, sold or promoted by Medtronic GI Solutions. You will serve as the clinical product expert responsible for developing greater customer depth in both product and clinical understanding across Medtronic GI Solutions full product portfolio. Your day-to-day activities will include: product demonstration to physicians and nurses on how to perform all procedures related Medtronic GI Solutions offerings; handling product installations, and; continuously developing greater depth of knowledge on Medtronic GI Solutions offerings, in order to serve as the clinical experts for the company, and to be able to convey this information in an effective manner to help support optimal utilization of the full product portfolio by the widest range of healthcare providers possible.
A Day in the Life:
• Provide product demonstration and clinical education to targeted accounts through 1:1 and group interactions to increase customers' understanding and proficiency of Medtronic GI Solutions product line. Lead post-sales activities, including implementation, product education, in-servicing, and ongoing support for Medtronic GI Solutions applications
• Demonstrate solid understanding of the clinical application of all products. Apply product and clinical knowledge to troubleshoot and problem solve
• Manage regional accounts to drive utilization of all reflux and manometry products within the assigned region
• Support regional sales strategy; working with regional sales team to achieve business plans and drive utilization of the reflux and manometry products
• Support regional sales team efforts in lead generation and pre-sale clinical evaluations and demonstrations of reflux and manometry products to demonstrate clinical value
• Work with inside sales to bring awareness and sale service contracts/plans to new and existing customers
• Conducting/supporting local, regional and national educational courses targeted to physicians, nurses and medical personnel
• Provide support to key decision makers and clinicians throughout the assigned region
• Support the PACE department by conducting educational courses at national and regional levels for physicians, GI fellows and nurses; provide feedback on opportunities to improve course content
• Collaborate and share best practices and other key insights with other CSs to help support them and their regions, and maximize the entire team's effectiveness and efficiency
• Support Marketing and Sales by appropriately communicating customer feedback, field product performance and competitive intelligence, as required
• Support Commercial Excellence Department when needed by participating in and conducting product training, as needed for the existing sales force and newly hired Account Managers to develop their proficiency with Medtronic GI Solutions product lines, and to ensure they are fully equipped to successfully drive their business
• Support and train newly hired CS team members
• Through Sales Force. Com (SFDC) update account information regarding installation, in-service and training records, as per corporate guidelines and established standard operating procedures
• Collaborate and work closely with other team members including Sales, Sales Training, Marketing, PACE, Technical Support, and Customer Service
• Other duties as assigned by Director to support the team
• Ability to travel overnight to client facilities by auto or aircraft 50-75% of the time . Must Have: Minimum Requirements - Bachelors degree required
- 0 years of experience required
Associate Clinical Specialist, Endoscopy - Ann Arbor, United States - Medtronic
Description
Nice to Have:
• Prior adult education and training experience; in the Gastroenterology-related field is desired
• Demonstrated ability to articulate highly technical information to a diverse audience
• Demonstrated success in working in a team setting and matrix managed environment
• Excellent interpersonal, written and verbal communication skills with individuals at all levels in business
• Strong organization and time management skills
• Ability to troubleshoot basic technical issues that may occur with any of Medtronic GI Solutions full suite of products