Branch Manager - Grand Rapids, United States - Trans-Overseas Corporation

Description

Job Description

Job Description


SUMMARY
The Assistant Branch Manager is a highly visible, management position reporting directly to the Branch Manager. This position requires self-motivated management, teaching skills and a commitment to provide absolute customer service. Functions of this position are highly confidential. As with any position in the management staff the focus is on company image, customer satisfaction and promotion.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Position is responsible for managing the Grand Rapids Division with staff performing import, export and/or accounting functions, customer rate requests, quotations, correspondence, reports and functions requested by the President or Officers.

Procedures for all functions are provided.

1) Preparing letters, quotations, emails, faxes, databases, spreadsheets, presentations and memorandums as requested.
2) Directing and supervising staff. Following and enforcing company policy and rules.
3) Investigations of cost and selection of carriers, agents or vendors with final approval of the President or company officers.
4) Customer advocate to inform executive management of customer concerns or needs.
5) Attendance during company normal business hours is mandatory. Occasional work outside of normal hours will be required.
6) Any function requested by the President or officers to accommodate operations.
7) Additional duties as assigned or deemed appropriate by the company.
8) Travel both foreign and domestic will be required. Frequent client entertainment is required.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Preferred

Bachelor's degree (B.A.) and or minimum of 5 years management experience with a carrier or logistics company. Combination of education and or experience is acceptable. CargoWise experience a plus.

ISO 9001 Training is required. Ability to travel, if requested, for customer contact or education opportunities.


LANGUAGE SKILLS:
Ability to read, write, follow directions in English, and possess above average listening skills. Strong interpersonal skills and a sensitivity to understand customer and staff needs.


MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Employee must be able to climb stairs.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is an office environment. Occasionally the position will require the interaction with the warehouse and trucking operation.

The position requires that safety and alertness at all times be used in all transit of areas outside of the office environment.

As with every position within the company, additional duties may be assigned without notice. Our job is to serve our clients; everyone must do whatever it takes to achieve that goal.

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