Dir, Patient Services Operations Pittsburgh - Pittsburgh, PA, United States
23 hours ago
Job description
DescriptionResponsible for the leadership of territory managers in multiple geographies in the North Region. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets. In partnership with the Commercial team, responsible for the go to market and growth strategy in the geography. This position must be based in Pittsburg, PA.
Pay Range: $150,000-$170, % AIP
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- …and so much more
- Leading People & Teams: Manages territory managers in the performance of their role; drives employee engagement; merit and goal setting; workforce planning; selection and development of talent; strong partnership with recruiting team; responsible for succession planning and development of leadership pipeline
- Operational Oversight: metric & process focus: Patient Satisfaction; productivity; quality and recollection in patient service centers, client offices (IOP), mobile team, long-term care facilities and hospital processing sites; ensures adherence to regulatory and compliance guidelines
- Overall patient experience (patient health & safety): Responsible for end-to-end patient experience
- Financial acumen: including profitability, productivity, staffing optimization; adherence to budget and reaching cost targets.
- Relationship Management: Commercial partnership; growth strategy; M&A: Aligns organization with growth strategy to include commercial partnership and community outreach; Supports partnership deals through due diligence and deal execution; liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.
Required Work Experience:
- People centered approach to running the business, should have 10+ years of experience leading people & driving business results.
- Proven ability to lead large geographically dispersed teams.
- 6+ years experience in field operations, laboratory, or related healthcare field.
Preferred Work Experience:
- N/A
Physical and Mental Requirements:
- Valid driver's license
Knowledge:
- Strong financial acumen, with demonstrated experience managing P&L;
- Ability to build relationships while working in a highly matrixed and collaborative organization., in field operations, laboratory, or related healthcare field.
Skills:
- Strong communication skills (written/verbal)
- PC Skills: Word, excel, PowerPoint
Required:
- Bachelor of science or higher
- Travel between 50-75%
- Manages territory managers within the geographic market area. Market is 1,000 employees
Similar jobs
The Operations Manager plays a critical leadership role within TUDI's Commercial Service team, · driving operational excellence, revenue growth and an exceptional customer experience. · Motivate coach and optimize the service team to consistently deliver a superior customer exper ...
1 month ago
Scott Electric Company has a current opening at its Lawrenceville branch for a Full-Time Operator/Customer Service position. · Answering and directing phone calls to the appropriate person or department · ...
1 week ago
The Operations Manager plays a critical leadership role within TUDI's Commercial Service team, · driving operational excellence, revenue growth, · and an exceptional customer experience. ...
1 month ago
We are a leading mechanical/HVAC service company looking for a top local professional with strong HVAC backgrounds to manage our service operations. · Oversee service operations locally. · ...
4 weeks ago
Top mechanical company in the Greater Pittsburgh area is looking for a Manager to oversee service operations locally. · This Jobot Job is hosted by Paul Madden · Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume. · A Bit About Us Do you ...
1 month ago
The Senior Director of Service Operations is responsible for the strategic planning and direction of operations management, safety, materials, logistics, distribution,, quality service engineering training organizations in US Global locations. · ...
4 weeks ago
The Senior Director of Service Operations is responsible for the strategic planning and direction of operations management... · Life-saving therapy for cardiac patients. ...
1 month ago
The Senior Director of Service Operations is responsible for the strategic planning and direction of operations management safety materials logistics distribution quality service engineering and training organizations of the US and Global locations within Service Operations.This ...
2 weeks ago
The Servicing Operations Senior Specialist will provide support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department. · ...
1 month ago
Orrick currently has an excellent opportunity for a Service Operations Specialist I at our Global Operations & Innovation Center in Wheeling WV. · ...
2 weeks ago
+ Job summary: The Servicing Operations Senior Specialist will be responsible for processing transaction requests for customers and branch colleagues. + + Qualifications: Associate's or Bachelor's degree a plus + + Responsibilities: Reviewing legal and escheatment documents, GL R ...
1 month ago
Description · As the Servicing Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. · The Servicing Operations Senior Specialist will provide support across multiple business lines incl ...
23 hours ago
The Servicing Operations Senior Specialist will provide support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department. · ...
1 month ago
As a Exterior Services Technician, you will oversee landscape projects and collaborate with a dedicated team to maintain the grounds year-round. You will be responsible for mowing, trimming and pruning to ensure the exterior environment remains pristine. · For more information ab ...
5 days ago
+ Job summary: Are you searching for an exciting career opportunity within a dynamic team? Look no further Walmart is expanding its workforce across local retail stores and is actively recruiting Landscape Operators. If you have experience in this field we want you to bring your ...
1 month ago
This position is responsible for leading territory managers in multiple geographies in the North Region. It involves ensuring compliance with regulatory requirements, managing patient experience and financial acumen. · Manages territory managers in the performance of their role; ...
1 month ago
+ Job summary · As a Security Operations Service Manager at Allied Universal, you will lead daily security operations, ensuring safety and well-being of people and places protected. · + QualificationsBachelor's degree in criminal justice, business, or related field with 2+ years ...
3 weeks ago
Allied Universal is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of s ...
3 weeks ago
Director of Total Rewards and People Operations Services
Only for registered members
Cohen & Co is seeking a strategic and hands-on Director of Total Rewards and People Operations Services to lead the firm's compensation, benefits, payroll, and people operations infrastructure. · ...
1 week ago
Director of Total Rewards and People Operations Services
Only for registered members
We are seeking a strategic and hands-on Director of Total Rewards and People Operations Services to lead the firm's compensation, benefits, payroll, and people operations infrastructure. ...
1 week ago