Service Technician - Lattice Road Wilson, North Carolina, United States

Description · Purpose · The Service Technician role is critical in how value is delivered to our Industrial customers who rely upon weighing as a critical control point in their businesses and operations. Our customers trust this position to perform preventative maintenance servi ...

Job description

Description

Purpose

The Service Technician role is critical in how value is delivered to our Industrial customers who rely upon weighing as a critical control point in their businesses and operations. Our customers trust this position to perform preventative maintenance services, calibrations, service and repairs, and installations on industrial scales and other weighing equipment to support their safety, quality, compliance, and performance goals. We are called To Serve and to ensure our customers operations are safe, compliant, and productive. We are counted upon to always be safe, present, and efficient.

CIS supports virtually all industrial businesses and operations. These include a wide range of customer types, sizes, and industries that span Fortune 100 companies to individual owner/operators in the following industries: Chemical formulation and processing, Food & Beverage, Discrete Manufacturing, OEM, Pharmaceutical, Pulp, Paper, Textiles, Raw & Precious Materials, Aggregate and Mining operations, Transportation & Logistics, and Utilities & Municipalities.

The weighing equipment we support ranges from Grams to Tons. It can be found in clean rooms, manufacturing facilities, foundry operations, all the way to heavy capacity vehicle and railroad weighing applications.

The majority of our work is performed at the customer's location and often times, at the actual point of use by the customer/operator. We are requested To Serve our customers when they need us, which may include after hours, nights, and weekends. Carlton Scale Service Technicians are on-call and may be requested to support customer needs after hours and with little notice. Our Service Technicians may be in a wide variety of environments, including various weather conditions, around powered and moving equipment, as well in processing of materials that may create hazardous conditions.

Essential Job Functions:

• Able to recognize safety hazards related to specific jobs and tasks and to proactively plan to remove or successfully mitigate risks in support of CIS and Customer Safety requirements.

• Successfully obtain required Commercial Driver's License (CDL) within six months of date of hire; actively support all CDL maintenance requirements; drive safely and obey DOT guidelines at all times

• Answer the bell – always be on-time, ready to serve, and demonstrate the highest level of professionalism at all times; Proactively plan for every service order and request.

Performs calibrations and preventative maintenance duties on industrial scales and other weighing equipment; ensure all regulatory and quality requirements are supported (ex. Carlton Scale Industrial Standards, Customer-specified Standards, ISO, etc.)

• Actively listen to customer feedback and information to align on expectations and what will be required for success.

• Ensure clear communication when things do not go to plan to avoid surprises and uncertainty or if service work will be required to span multiple trips or time periods.

• Diagnose and troubleshoot customer equipment; ensure connections and integration points with other equipment is understood and whether or not we may need other support to understand root causes of issues (ex. Third party PLC controllers, other production equipment, material handling systems, etc.)

• Ensure all customer service level agreements/requirements are achieved to support their production goals

• Ability to work overtime and on a rotating on-call schedule including nights and weekends based on customer demand.

• Support all workflow and Service Order (SO) data management requirements for CIS. This includes the use of all company provided tools, applications, and resources to manage the entire lifecycle of an SO and includes time keeping, service notes, customer signatures, and related details.

• Proactively discuss risks with customers and how they may provide opportunities to upgrade and convert existing equipment or to sell service contracts for preventative maintenance agreements with expanded service offerings or more frequent visits.

• Explore conversations with customers who are interested in modernizing and upgrading their equipment; leverage CIS Lead Management tool for efficient communication

• Develop and maintain strong collaborative relationships with sales to create long-lasting customer relationships and to proactively discuss values of repair v. replace options.

• Solicit referrals for new customers and direct this information to sales staff and service manager on a regular basis.

• Maintain all inventory and tools in accordance with company policies and procedures

Qualifications

Qualifications

• High School diploma required; Associates or higher degree in electronics, industrial maintenance, or related field work or experience is preferred

o Experience in the weighing industry is also preferred

• Must pass drug and background checks to support all CIS & customer requirements

• Capable and comfortable working in new locations, with new people, every day

• Experience troubleshooting and diagnosing electrical, mechanical, and electromechanical devices is essential

• Experienced and comfortable working with primary modes of digital communication, data management, and documentation tools (MS Office, ERP & CRM systems, and work order and service dispatch systems)

• Self-starter capable of working independently with little or no direct supervision; equally capable and effective working in teams and groups

• Able to clearly document all aspects of service required and performed

• Able to communicate clearly and concisely with CIS customers and associates

• Will be required to operate fork truck

• Candidates must be currently authorized to work in the United States and must not require employment-based visa sponsorship now or in the future.

Physical Requirements

• Ability to travel across the Mid-Atlantic (and across Carlton's growing footprint) 25% of the time; travel may be higher or lower based on business need

• Able to frequently lift heavy objects, which may include:

o 50 lb test weights and other equipment, up to 100lbs

o Push/Pull ten 50 lb test weights on cart

o Lifting 50 lb test weights from floor to waist, waist to shoulder and shoulder to overhead as job assignment dictates

o Repetitive lifting of 50 lb test weights from vehicle to weight cart and weight cart to customer equipment

• May include lifting heavy objects while climbing, bending, stooping, reaching, etc.

• May be required to wear respirator or various other PPE on required jobs

• Able to perform the essential job functions at elevations, in confined, cold, wet, hot, humid, or unsanitary conditions as well as a combination of these.

• Able to efficiently use all types of hand tools, power tools and hydraulic controlled devices; must provide own basic hand tools

• Able to read digital and analog indicated meters and weighing devices

• Must have good mechanical aptitude and knowledge of electrical theory

• Must maintain valid drivers license and be able to drive company vehicle extended hours with few breaks up to eight hours a day and more if overtime is required

• Must have good verbal/written communication skills and understand basic math skills including converting measurements.

• Able to communicate with customers and employee in a clear and concise manner

The Employer retains the right to change or assign other duties to the position. We are an equal opportunity employer and participate in the Everify program to determine right to work in the U.S.A.