ServiceNow Developer - Rockville, United States - TechnoGen, Inc.

    TechnoGen, Inc.
    TechnoGen, Inc. Rockville, United States

    2 weeks ago

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    Description

    Role: ServiceNow Admin/ Developer

    Location: Rockville, MD - Remote but occasional visit is required. DMV areas candidate preferred.

    Duration: Fulltime/Direct hire

    End Client: Federal

    Salary: Market/Flexible + Benefits

    Active Public trust clearance/Or clearable

    Prior experience with HRSA, HHS and other government exp.

    Note: Need Hands on Dev Experience and Admin Experience

    Hands on strong implementation and configuration experience in ITSM Solution

    Key Responsibilities:

    ServiceNow Administration:


    •     Manage and administer the ServiceNow platform, including user access, system configuration, and data management.


    • Configure and customize ServiceNow modules, workflows, forms, and business rules to support ITSM processes and requirements.


    • Monitor system health and performance, troubleshoot issues, and ensure the overall stability of the platform.

    2. ITSM Development:


    •     Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions.


    • Design, develop, test, and deploy custom applications, modules, and integrations within the ServiceNow ecosystem.


    • Create and maintain scripts, UI policies, and client scripts to enhance user experience and streamline processes.

    3. Process Automation:


    •     Identify opportunities for process automation and optimization using ServiceNow's workflow engine and automation capabilities.


    • Implement automation solutions to improve efficiency, reduce manual tasks, and enhance service delivery.

    4. Incident and Problem Management:


    •     Design and configure incident and problem management processes within ServiceNow, ensuring timely and effective resolution of IT issues.


    • Collaborate with cross-functional teams to establish best practices for incident and problem management.

    5. Change Management:


    •     Configure and customize change management processes in ServiceNow, supporting controlled and efficient changes to IT environments.


    • Facilitate change management activities, including planning, approval workflows, and reporting.

    6. Reporting and Analytics:


    •     Create and maintain dashboards, reports, and performance metrics to monitor ITSM processes and measure service levels.


    • Provide insights and recommendations based on data analysis to drive continuous improvement.

    Qualification:


    • Bachelor's degree in information technology     , Computer Science, or related field.


    • Proven experience as a ServiceNow Developer/Administrator, focusing on ITSM processes and solutions.


    • Strong hands-on experience with ServiceNow administration, configuration, and development.


    • Proficiency in JavaScript, HTML, and CSS for scripting and UI customization.


    • Familiarity with ITIL practices and ITSM processes (incident, problem, change management, etc.).


    • Knowledge of ServiceNow integration capabilities and REST APIs.


    • Excellent problem-solving skills and attention to detail.


    • Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.


    • ServiceNow certification(s) (e.g., Certified System Administrator, Certified Application Developer) will be preferred.