Workforce Management Specialist - United States
3 days ago
Job description
Las Vegas, NevadaThe SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Workforce Management Specialist, you'll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.
THE STARTING RATE: $22.50
THE DAY-TO-DAY:
Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts
Serve as a subject matter expert on Workforce Management software and processes
Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
Suggest scheduling changes and create new business models
Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
Track, monitor, and communicate all system issues and downtime
Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis
THE IDEAL CANDIDATE:
Must be a minimum of 18 years of age
Has a high school diploma, or GED
2+ years of prior relevant experience required
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off-shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
Are you ready to JOIN THE SHOW? Apply today
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