- Completion of CHW Certification after 2,000 hours of work
- Book appointments in Electronic Health Record, according to providers' scope of practice.
- Use Microsoft Office to communicate and report information
- Perform patient screening surveys; score questionnaires and alert care team
- Document encounters in electronic health records
- Participate in health fairs, community and outreach events to promote BACH services
- Maintain logs as directed by supervisors
- Participate in health fairs, tabling, collect information
- Follow-up on no-show appointments
- Schedule in person interpreters, and transportation, via patient health plans as applicable
- Be highly dependable and independent-
- Conduct outreach and enrollment services in available public benefit programs
- Connect patients to internal resources and/or services to meet their needs
- Serve as a liaison between the community and health and social services.
- Interface well with clinic staff, community and care teams.
- Meet departmental review and documentation standards for work assignment
- Adhere to the policy and procedures of assigned clinic(s)
- Build and maintain appropriate relationships on behalf of BACH
- Support a positive work environment and foster teamwork
- Support a positive image of BACH inside and outside the organization.
- Work flexible hours, which includes some evenings and weekends
- Work at any of BACH location, including clinics, mobiles, schools, homeless encampments, warming centers and patients' homes, or patient appointments as assigned
- Attends workshops, training, and meetings as needed, and as requested.
- Performs other duties as assigned by supervisor.
- High School Diploma or equivalent
- Two (2) years of experience in a community-based health care service capacity preferred
- Bilingual preferred
- Community Health Practice – Identifying and engaging patients, community partners and stakeholders.
- Communication – Adequate communication and customer relations' skills; ability to distribute and disseminate information to others
- Diversity and inclusion – Unbiased approach to identifying disparities within the community
- Professional responsibility and practice – Incorporating ethical standards of practice into all interactions with individuals, organizations, and communities
- Adaptability
- Proficiency in computer operations, navigational skills and comfortable with Internet-based applications.
- Sound decision-making skills - including problem solving, critical thinking, and good judgment for clinical and non-clinical issues.
- Phone Etiquette
- Outlook and Email etiquette
- Individual Support and Advocacy
- CHW Certification - Recertification and/or retraining process, as required
- CPR
- Travel to other sites and/or locations required
- Work outside in varying temperatures may be required
- Prolonged periods of standing or sitting.
- Work flexible hours, which includes some evenings and weekends
- Sitting, walking, and standing associated with office environment
- Regular bending, stretching and lifting
- Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
- Traveling to work sites may include exposure to outside elements
- Presenting information in front of a group or individual
- Reading and writing in order to review records for accuracy
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Description
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Essential Responsibilities:
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Under the general direction of the supervisor/manager, the Community Health Worker performs a variety of services. Duties include:
Required Education, Experience, and Training
This position requires:
None