Sr Rep, Customer Service - Irvine - Spectraforce Technologies Inc

    Spectraforce Technologies Inc
    Description

    Position Title:
    Sr Rep,

    Customer Service Work Location:
    Irvine, CA 92606
    Assignment Duration: 9

    Months Work Arrangement:
    Hybrid (onsite 3x per week)


    While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.


    • Onsite days will be Mon, Tues, and Weds Standard work hours are 6:30 AM to 3:00 PM.
    Training hours will be 8:00 AM to 4:30 PM.

    Position Summary:
    Our Senior Representatives will deliver excellent customer service to customers with elevated expectations You will support our customers by instilling trust, driving results, and staying patient focused

    Key Responsibilities:

    Use of case management system to manage customer contacts and order detail with razor sharp accuracy Proactively track, resolve, and escalate order or cases in alignment with service excellence standards Place and monitor orders via phone, fax, and email for hospital and sales rep customers Orders translate to new orders, Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls.


    Own it Proactively communicate backorders, order status, product availability, and missed deliverables Resolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited intervention Prioritize high work volumes from phones, email, case management, and faxes Become a SME (Subject Matter Experts) who can coach and train others Systematically process and transact consignment conversions & reconciliations Perform basic data analysis and generate reports for Sales, Customers, and Consignment Team Process customer returns and coordinate with Inventory Teams to ensure product is received Complete customer credits following documentation guidelines under SOX key controls Communicate regularly with Supply Chain Planning for inventory availability Perform at a level to meet and sustain department metrics and expectations Qualification & Experience: H.S.

    Diploma is required Minimum of 4 years Customer Service Experience Excellent written and verbal communication, interpersonal and relationship building skills with focus on negotiating and persuasion Ability to work in a demanding environment Excellent Customer Service skills with ability to negotiate and resolve demanding situations Ability to build and maintain strong relationships across the organization to influence and achieve objectives Strong Time Management Skills with ability to prioritize competing objectives Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners Demonstrates problem-solving and critical thinking skills Proficient in MS Office Suite Experience within an ERP software Ability to manage confidential information with discretion Strict attention to detail

    Preferred Qualifications:
    Bachelor's degree is preferred (BA/BS degree is necessary to promote within the organization)

    Salesforce experience or CRM experience Proficient in JDE (ERP Software) Notes from Intake w/ HM:
    Hospitality industry and customer facing experience is ideal, but HM is open to call centers. xhuatnn

    Top 4 Must Haves:

    Communicates with confidence, proactive/takes initiative, problem solver, and displays professionalism Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.


    This position's starting pay is:
    $22.00/hr.

  • Work in company

    Customer Service Representative

    Only for registered members

    At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses i ...

    Corona, CA $65,000 - $125,000 (USD) per year

    1 week ago

  • Work in company

    Customer Service

    Only for registered members

    These key qualifications are as follows: · Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment · Check in all carriers for appointments and ensu ...

    Santa Fe Springs, California, United States $65,000 - $120,000 (USD) per year

    1 week ago

  • Work in company

    Customer Service

    Only for registered members

    +Earn $19.00 Per Hour · +Assess customer storage needs and make suggestions. · Daily storage unit inspections to confirm inventory and availability. · ...

    Irvine

    1 month ago

  • Work in company

    Customer Service

    Only for registered members

    Buscamos una persona proactiva para brindar soporte multicanal, · resolver incidencias con empatía y asegurar la máxima satisfacción del cliente. · ...

    Covina, CA

    2 weeks ago

  • Work in company

    Customer Service

    Only for registered members

    Hiring Position: Customer Service · 1. Company Introduction · At Trend Notes, we set ourselves apart as a competitive buying source. We have the muscle to back it up, too. Thanks to close relationships with more than 100 vendors in the LA Fashion District, our fashion forecasters ...

    Irvine $65,000 - $120,000 (USD) per year

    2 days ago

  • Work in company

    Customer Service

    Only for registered members

    Public Storage is hiring customer service representatives to work in a fast-paced environment. · ...

    Irvine

    1 month ago

  • Work in company

    Customer Service

    Only for registered members

    ***CANDIDATES THAT CALL IN WILL HAVE FIRST PRIORITY*** · 1. Review Job Description · 2. Apply · 3. Call to set up an interview. (leave voicemail if unavailable) · About The Company: · Clear Start Tax Relief is a fast-growing Tax Relief company that aims to help consumers with bac ...

    Irvine, CA $65,000 - $120,000 (USD) per year

    4 days ago

  • Work in company

    Customer Service

    Only for registered members

    We're seeking a Collector who's ready to dive into a fast-paced role focused on asset protection, delinquent account management, and relationship-building with our customers. · Protect and recover assets by handling collections on delinquent accounts. · Prevent losses and control ...

    Irvine, CA

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Customer Support Representative (Concierge) · About the Job · Cityside Fiber is seeking a motivated Customer Service Representative �Concierge� to join our Customer Experience team. This role is responsible for providing exceptional resident, customer service and technical suppor ...

    IRVINE, CA $65,000 - $125,000 (USD) per year

    2 days ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We are seeking a dedicated and talented Customer Support Representative to join our team. This role serves as a critical link between our valued customers and dealerships. · Respond to customer inquiries via email and phone regarding user interface guidance, troubleshooting, and ...

    Irvine, CA

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Job Summary · This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague pla ...

    Irvine, CA $65,000 - $125,000 (USD) per year

    2 weeks ago

  • Work in company Remote job

    Customer Service Representative

    Only for registered members

    Job Description: · We are seeking a motivated and customer-focused · Customer Service Representative · to support clients within the · travel industry · . This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning ...

    Irvine, CA $65,000 - $125,000 (USD) per year

    1 week ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    · Job Summary:  · Under general supervision, the Customer Service Specialist (CSS) serves as the primary liaison for addressing company/customer inquiries, product-related questions, and order status. Upholding the highest standard of professionalism, the CSS is committed to nur ...

    United States of America - Irvine, California $50,000 - $85,000 (USD) per year

    4 days ago

  • Work in company

    Customer Service Representative

    Only for registered members

    The Customer Service Representative will follow up on existing accounts and customer service calls. · ...

    Irvine, CA

    1 month ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    Job summary · We are looking for an enthusiastic and player-focused Customer Service Specialist to join our team. · Create and maintain a robust reporting system that tracks Service Level Agreement (SLA) across ticket types/li> ...

    Irvine, CA

    1 month ago

  • Work in company Remote job

    Customer Service Manager

    Only for registered members

    The company is looking for a Customer Service Manager to own and elevate the voice of the company across all customer-facing channels. · This role requires exceptional writing skills and sound judgment to handle sensitive situations in public and private channels. · Serve as the ...

    Irvine, CA

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Join our dynamic team as a Client Success Champion Extraordinaire As a guardian of client happiness, you'll be the friendly face behind every success story. · ...

    Irvine, CA

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Class Start Date: March 2nd, 2026 · Are you a master at turning clients' frowns upside down? Do you have a knack for making people feel like rockstars? If so, we've got the perfect opportunity for you · Join our dynamic team as a Client Success Champion Extraordinaire As a guardi ...

    Irvine, CA $65,000 - $125,000 (USD) per year

    1 week ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Flowfox is hiring a Customer Service Representative for a remote role supporting our distribution department in Irvine. The position is available part-time or full-time. Applications are accepted only from California. Hourly pay ranges from $17–$23. Training is provided, and sche ...

    Irvine $65,000 - $125,000 (USD) per year Part time

    13 hours ago

  • Work in company

    Customer Service Representative

    Only for registered members

    Job Description: · We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the trav ...

    Irvine $65,000 - $125,000 (USD) per year

    1 week ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    · We are looking for an enthusiastic and player-focused Customer Service Specialist to join our team. In this role, you will lead a small team of Customer Service Agents, monitoring for trends in issues generating reports identifying key issues and gaps, act as an escalation poi ...

    Irvine, California $50,000 - $70,000 (USD) per year

    1 week ago

Jobs
>
Irvine