Intake Specialist - Perth Amboy - Metrodoc Urgent Care

    Metrodoc Urgent Care
    Metrodoc Urgent Care Perth Amboy

    2 days ago

    Default job background
    Full time Healthcare
    Description

    Job Description

    Mantel Health Clinic is seeking a compassionate and organized Intake Specialist to provide exceptional support for prospective patients. You will play a vital role in ensuring a seamless and welcoming experience for those seeking mental health services.

    Responsibilities:

    • Respond to phone calls and inquiries from prospective patients, providing detailed information about services offered, insurance coverage, and scheduling appointments.
    • Conduct thorough initial patient screenings to assess needs and determine eligibility for services at Mantel Health Clinic.
    • Gather and verify patient demographic information, insurance details, and medical history through secure data entry.
    • Process referrals from healthcare providers and community organizations efficiently.
    • Schedule new patient appointments with the most suitable providers based on availability and specialty.
    • Communicate clear instructions to patients regarding pre-appointment paperwork and arrival procedures.
    • Maintain accurate and up-to-date patient records within the clinic's Electronic Health Records (EHR) system.
    • Foster a positive and supportive environment for patients during their initial contact with the clinic.

    Qualifications:

    • At least one year of experience in a healthcare setting or relevant customer service role.
    • A strong understanding of mental health conditions and services is beneficial.
    • Excellent communication and interpersonal skills are essential for building rapport with patients in sensitive situations.
    • Proficient in active listening and clear explanation of healthcare procedures.
    • Exceptional organizational skills and the ability to manage multiple tasks simultaneously are required.
    • Proficient in computer skills, including Microsoft Office Suite (Word, Excel) and data entry.
    • The ability to maintain confidentiality of patient information in accordance with HIPAA regulations is mandatory.


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