Operations Manager - Reno, NV

Only for registered members Reno, NV , United States

1 day ago

$65,000 - $120,000 (USD) per year *

* This salary range is an estimation made by beBee

Position Overview · Northern Nevada Hardwood Floors is seeking a highly organized, detail-driven Operations Manager to oversee and coordinate all client-facing operational functions of the business. · This is a critical office role at NNHF. The Operations Manager works hand-in-ha ...

Job description

Position Overview

Northern Nevada Hardwood Floors is seeking a highly organized, detail-driven Operations Manager to oversee and coordinate all client-facing operational functions of the business.

This is a critical office role at NNHF. The Operations Manager works hand-in-hand with the Managing Partner to manage active and future projects, maintain schedules, coordinate materials, and ensure clients receive clear, professional communication from start to finish. This role is fast-paced, highly empowered, and central to the success of our field teams.

Work Environment & Schedule

100% in-office position
Hours: 7:30 AM – 4:00 PM, Monday through Friday
This role requires consistent availability during business hours to support clients, crews, and active projects

Reporting Structure

Reports directly to the Managing Partner
Works collaboratively with foremen and field crews in a coordination capacity
While not a field management role, scheduling input and operational decisions are highly valued and relied upon

Key Responsibilities:

Client & Front-Office Operations

Answer incoming phone calls and emails from clients, vendors, and partners
Serve as the primary point of contact for clients throughout the project lifecycle
Schedule estimates and site visits
Create, send, and manage proposals and related documentation
Communicate schedules, timelines, and project updates clearly and professionally

Project Scheduling & Coordination

Manage scheduling for all upcoming projects, with projects starting and ending daily
Coordinate project timelines across multiple crews
Schedule and order materials for upcoming and active projects
Adjust schedules as needed due to weather, material availability, or project changes
Work closely with foremen and ownership to keep projects moving efficiently

Authority & Decision-Making

Authorized to commit to project schedules
Authorized to place material orders independently once confident in the role
Highly empowered to resolve client issues without escalation when appropriate
Foremen and Managing Partner are available for escalation when necessary

Administrative & Operational Support

Maintain accurate project records and internal documentation
Track project status, schedules, and materials using spreadsheets and documents
Support internal coordination between office staff, ownership, and field teams
Identify opportunities to improve workflows and operational efficiency

Required Skills & Qualifications

Exceptional attention to detail
Strong time management and organizational skills
Ability to manage multiple projects and priorities simultaneously

Proficiency in:

Microsoft Excel and Word
Google Workspace (Docs, Sheets, Calendar, Drive)
Strong written and verbal communication skills
Calm, professional, and solutions-oriented with clients and coworkers

Preferred / Bonus Experience

Experience in construction, trades, or a project-based business
Familiarity with QuickBooks Online
Prior experience in operations, scheduling, or coordination roles

Training & Expectations

This is a specialized role unique to Northern Nevada Hardwood Floors.

2–3 month paid training period
Work directly alongside the existing Operations Manager
Hands-on training in NNHF systems, workflows, scheduling, proposals, and material coordination
After training, the expectation is independent management of day-to-day operations
Full mastery of the role develops over time, with continued support from ownership and office staff

Growth & Culture

This is the highest operational role at NNHF; however, we are a small, close-knit team
There are ongoing opportunities for increased responsibility and compensation growth over time
We value reliability, accountability, and taking care of one another

Compensation & Benefits

Starting salary: $55,000 - $60,000
Paid weekly
Unlimited PTO

Paid Holidays Include:

Memorial Day
Independence Day (4th of July)
Labor Day
Thanksgiving Day & Black Friday
Christmas Eve through New Year's Day

Health Insurance Reimbursement

Employee can purchase health and dental insurance through Nevada Health Link or broker and NNHF reimburses 100% of the monthly premiums.

Why NNHF

Northern Nevada Hardwood Floors is the oldest hardwood flooring company in Northern Nevada, with 42 years of continuous operation and a reputation built on quality, integrity, and long-term relationships. We are family owned and operated, and we take pride in running a business where people are respected, supported, and trusted to do their jobs well.

NNHF is widely recognized as the premier provider of high-end hardwood flooring in Reno, Lake Tahoe, and surrounding regions. Our work includes custom installations, complex projects, and homes where precision, communication, and follow-through matter. Clients choose us not because we are the cheapest, but because we are the best and because we stand behind our work.

Joining NNHF means becoming part of a company with real staying power, a strong local reputation, and a tight-knit team that takes care of one another. As we enter the next chapter of the business, this role offers the opportunity to play a meaningful part in shaping how the company operates moving forward while working for a business that values craftsmanship, accountability, and long-term commitment.

Job Type: Full-time

Pay: $55, $60,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off

Work Location: In person

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