- Supervises direct reports to meet or exceed the DC's goals and objectives.
- Confers with customers by telephone, email or in person to provide information.
- Supervises the keeping of records within a company standard system of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolves customers' shipping and delivery complaints by performing activities to resolve the problem.
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
- Contacts customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
- Recommends improvements in products, services, delivery, shipping, or billing methods and procedures to prevent future problems.
- Schedules cycle counts for each inventory round and manage to completion deadline.
- Reviews and verifies inventory variances.
- Investigates and resolves inventory variances as appropriate.
- Approves and updates all cycle counts.
- Ensures RGN department receives and processes returned parts per applicable timeframe.
- Follows up on RGN workbenches' open items to resolution.
- Trains and re-trains direct reports for success.
- Identifies stockroom issues where additional training is required.
- Creates and performs Over, Short & Damaged (OS&D) counts.
- Investigates and resolves OS&D claims.
- Performs other duties as assigned by management.
- HS Diploma or equivalent required.
- Bachelor's degree or equivalent experience a plus, with emphasis in related discipline
- (business, supply chain, accounting).
- 4 years + of relevant experience with customer relations, customer service, inventory
- control and accounting / back office with increasing levels of responsibility.
- 3 years + supervisory experience, or shows strong capability of supervisory skills.
- Must be able to coach all Associate levels of employees on DC processes.
- JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules)
- experience is a plus.
- Must be able to work in a team environment.
- Must be detail minded.
- Must be able to problem solve and make decisions
- Must have excellent phone and comunication skills
- Must have complaint handling skills.
- Able to speak clearly and listen attentively.
- Must be self-motivated.
- Document management systems experience is a plus.
- Experience with incident tracking systems a plus.
Distribution Center Efficiency Manager - Indianapolis, United States - Genuine Parts Company
Description
Position Mission:
Interacts with customers to provide information in response to inquiries about products and
services and to handle and resolve complaints. Manage the accuracy of the inventory.
Responsibilities:
Experience, Education, and Abilities:
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