Manager, Complaint Handling - Alameda

Only for registered members Alameda, United States

1 week ago

Default job background
$114,000 - $228,000 (USD)

Job summary

The incumbent is responsible for managing all aspects of the complaint handling process. This includes managing complaint evaluation and complaint closure resources to meet division goals for complaint metrics and identifying opportunities for improvement and/or better efficiency in complaint handling processes.

Responsibilities

  • Ensures the handling of all complaints as required by applicable regulations, before or by their due date.
  • Identifies and implements proactive strategies and metrics to ensure timeliness of complaint handling activities.

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