Service Representative - Bethel, CT
1 week ago
Job summary
The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.Customer Service Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand Put the customer first by promptly acknowledging their presence Focus directly on the customer if working on another project quickly put aside and interact with the customer Handle transactions accurately and efficiently respecting customers time Maintain the highest levels of confidentiality and privacy of customer information Respond to or refer customer concerns to supervisors as appropriate If follow up is required set clear customer expectations and deliver as promised Maintain a positive outlook and demeanor at all times Project a professional positive outlook and demeanor at all times Accountable for successful retention of customers Operations / Risk Management Performs essential duties by accurately processing transactions including but not limited to deposits withdrawals transfers negotiable items such as Bank Checks Money Orders Adhere to all bank policies procedures Balance TCD TCR accurately effectively necessary Sales Promote USB products services Assist customers in understanding how USB products services meet their financial goals through use branch banking sales service processes Maintain working knowledge all USB products services sold branch aid generating quality referrals Be aware products services offered cross line business partners Assist generating quality referrals business partners Exceed individual sales goals assist team meeting sales goals Utilize relevant tracking system report track sales service activities Hours Days Needed Monday Tuesday Wednesday Friday Saturday 25 hours per week This position located Bethel Branch - Grassy Plain St Bethel CT
Job description
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