- Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
- Directly supporting the General Manager, acting in the GM's absence when needed
- Maintaining an accurate and up to date manpower plan of FOH staffing needs
- Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
- Exhibit high performance standards and ensure all FOH team members are providing exceptional service to patrons
- Perform night check outs and audits
- Investigate and resolve service/food quality concerns
- Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
- Other duties to be assigned based on venues requirements
- Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis
- Provide a positive, fun working environment for associates
- Minimum of 2 years' upper level management experience in a full food and beverage, high volume upscale and/or club environment required
- Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
- High School Diploma required. Associate or Bachelor's degree preferred
- Exemplary customer service skills
- Strong problem solving and analytical skills
- Ability to work well with people internally and externally at all levels
- Solid planning, organizing and scheduling abilities
- Strong team building skills with emphasis on development and ability to think outside the box
- Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
- Work hours necessary to maintain facility
- Analytical - Synthesizes complex or diverse information; Designs work flows and procedures
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
- Project Management - Develops project plans; Completes projects on time and budget
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs
- Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust
- Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance
- Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results
- Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability
- Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures
- Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically
- Organizational Support - Follows policies and procedures; Supports organization's goals and values
- Strategic Thinking - Develops strategies to achieve organizational goals
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence
- May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
- Non-typical office hours will be customary including evenings, weekends, and holidays
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Assistant General Manager - Boston, United States - Big Night Entertainment Group
Description
As the Assistant General Manager, a typical day might include the following:Supervisory Responsibilities:
To perform the job successfully, an individual should demonstrate the following competencies:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
