- Answer calls, emails, and web chats inquiries in a timely manner
- Schedule appointments using the WAVE system with appropriate staff or program
- Provide general navigation support for and Workforce Solutions programs
- Refer complex or specialized inquiries to specialized units, such as Employer Engagement, Community Engagement, etc.
- Maintain accurate interaction records in WAVE and/or CRM
- Identify customer needs through strategic questioning, active listening, and expectation clarification
- Provide information on appropriate services and address customer questions or concerns professionally
- Route customers to the correct staff or department and provide real-time guidance
- Conduct follow-up to ensure customer needs are met and applications are fully completed
- Support system-wide customer surveys, outreach efforts, and continuous improvement initiatives
- Document all calls and emails using a standardized spreadsheet and update resource guides for service providers and points of contact
- Maintain current knowledge of programs by attending daily meetings, reviewing new service launches, and collaborating with service providers
- Track all services provided using the state system of record and team-wide reporting platform, ensuring accurate daily data capture
- Engage with diverse individuals professionally and contribute to a positive, solution-focused workplace
- Other opportunities as available
- Bachelor's degree preferred, or equivalent experience
- Prior experience and comfortability with long periods on the phone
- Strong knowledge of virtual platforms and how to help individuals navigate online websites
- Strong verbal and communication skills
- Experience in delivering high-quality customer service
- Must have reliable transportation to and from the worksite and other required locations
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Receptionist/Service Coordinator
1 month ago
Only for registered members RosenbergThis is a full-time, · on-site role for a Receptionist/Service Coordinator located in Rosenberg,TX.The Receptionist/Service Coordinator will be responsible for managing incoming calls,scheduling and coordinating service appointments,maintaining organized records,and handling gene ...
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Receptionist/Service Coordinator
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Only for registered members Rosenberg, TXThis is a full-time · receptionist/service coordinator role for a new residential construction plumbing company based in Rosenberg, TX.The Receptionist/Service Coordinator will be responsible for managing incoming calls, · scheduling and coordinating service appointments, · main ...
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Service Department Coordinator
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Customer Service Coordinator
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Only for registered members Richmond, TX+D.R. Horton, Inc., the largest homebuilder in the U.S., is currently looking for a Customer Service Coordinator to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. · +Receive and confirm receipt of homeowner request ...
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Receptionist/Service Coordinator
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Only for registered members Rosenberg, TXWe are seeking a dedicated and organized Service Coordinator to join our team. · The ideal candidate will play a crucial role in ensuring seamless operations by managing schedules, facilitating communication between departments, and providing exceptional customer service. · This ...
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Customer Service Coordinator
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Only for registered members Richmond, TXD.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. · ...
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Facilities Management Services Coordinator
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Facilities Management Services Coordinator
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Only for registered members Richmond, TX Full timeThe Facilities Management Services Coordinator assists in providing daily coordination of staff and work orders of the Facilities Management Services Department. Coordinates and manages special projects as requested. · ...
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Facilities Management Services Coordinator
1 month ago
Only for registered members Richmond Full timeUnder the direct supervision of the Facilities' Operations Manager, the Facilities Management Services Coordinator assists in providing daily coordination of staff and work orders of the Facilities Management Services Department. · ...
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Mental Health Service Coordinator
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Customer Service and Scheduling Coordinator
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Only for registered members Rosenberg, TXWe are seeking a sharp and reliable Customer Service & Scheduling Coordinator to join our team. This role is ideal for someone who enjoys helping customers, staying organized, and keeping service operations running smoothly. · ...
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Mental Health Service Coordinator
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Only for registered members Richmond, TXFort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the “quality of life” for our families to call home. · ...
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Mental Health Service Coordinator
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Only for registered members Richmond+ Facilitate timely referrals to vital services including medical mental health care counseling legal aid housing and education. · + Work closely with service providers to ensure seamless coordination and follow-up support for youth struggling with mental health. · + Engage in re ...
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Service Coordinator
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Service Coordinator
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Service Coordinator
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Only for registered members Houston $60,000 - $70,000 (USD)The role of a Service Coordinator involves scheduling field service installation of compressed air equipment and providing regular updates to the Service Manager and customers. This position requires excellent organizational and communication skills, as well as the ability to wor ...
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Service Coordinator
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Only for registered members Houston+We are searching for an RN Service Coordinator someone who works well in a fast-paced setting.+ · +Assesses patients with input from the parent/family.Collects data from patient, family, laboratory, and other medical reports according to guidelines as documented on the Preoperat ...
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Service Coordinator
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Only for registered members Houston+The Harris Center for Mental Health and IDD is on the hunt for a dedicated Service Coordinator who is passionate about empowering individuals with intellectual disabilities. · +Conduct comprehensive assessments, adhering strictly to our department's policy and procedural guideli ...
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Service Coordinator
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Only for registered members HoustonThe Harris Center for Mental Health and IDD is seeking a dedicated Service Coordinator who will help clients navigate various services. · * Conduct comprehensive assessments* Ensure client welfare through regular monitoring* Maintain data integrity by updating consumer files* Be ...
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Service Coordinator
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Only for registered members Houston+The Harris Center for Mental Health and IDD is seeking a dedicated Service Coordinator to empower individuals with intellectual disabilities. · In this role, you'll help clients navigate services from medical assistance to residential support. · ++Conduct comprehensive assessmen ...
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Only for registered members HoustonThe Harris Center for Mental Health and IDD is seeking a Service Coordinator who will help clients navigate various services. The ideal candidate will have a strong blend of education, experience, and compassion. Key responsibilities include conducting comprehensive assessments, ...
Customer Service Coordinator - Rosenberg - EDSI Solutions
Description
Customer Service Coordinator
Salary $50,000 year
The Customer Service Coordinator serves as the first point of contact for jobseekers, providing high-quality customer service through phone, email, and in-person interactions. This position will assist with virtual service navigation, direct individuals to appropriate workforce programs, and support jobseekers in accessing career resources and employment opportunities.
Responsibilities
Qualifications
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Receptionist/Service Coordinator
Only for registered members Rosenberg
-
Receptionist/Service Coordinator
Only for registered members Rosenberg, TX
-
Service Department Coordinator
Only for registered members Rosenberg, TX
-
Customer Service Coordinator
Only for registered members Richmond, TX
-
Receptionist/Service Coordinator
Only for registered members Rosenberg, TX
-
Customer Service Coordinator
Only for registered members Richmond, TX
-
Facilities Management Services Coordinator
Full time Only for registered members Richmond
-
Facilities Management Services Coordinator
Full time Only for registered members Richmond, TX
-
Facilities Management Services Coordinator
Full time Only for registered members Richmond
-
Mental Health Service Coordinator
Full time Only for registered members Richmond
-
Customer Service and Scheduling Coordinator
Only for registered members Rosenberg, TX
-
Mental Health Service Coordinator
Only for registered members Richmond, TX
-
Mental Health Service Coordinator
Only for registered members Richmond
-
Service Coordinator
Only for registered members Houston
-
Service Coordinator
Full time Only for registered members Houston
-
Service Coordinator
Only for registered members Houston
-
Service Coordinator
Only for registered members Houston
-
Service Coordinator
Only for registered members Houston
-
Service Coordinator
Only for registered members Houston
-
Service Coordinator
Only for registered members Houston
-
Service Coordinator
Only for registered members Houston