Customer Service Professional based in Exeter, Devon - Sitel

Description

****Skills and Qualities****

A team player who is proactive and driven with a desire to help others

Ability to build a rapport with customers

Computer literate

Confident telephone manner

Be able to communicate successfully, confidently and clearly (verbal and written)

Be open minded

Be attentive

Be patient

Ability to use positive language

Good time management

Be empathetic

****Job Responsibilities****

Objection handling

Booking repairs/updating customers on their current repairs

Navigating around multiple systems whilst conversing with customers

Troubleshooting equipment

Liaising with manufacturers/repair centres

Organising replacements, exchanges and refunds

Answering delivery queries

Excellent vocal and written communication

After you have clicked apply, you will be directed to our screening system called Harver. Your screening will take around 40 minutes to complete, so please grab a cuppa and get comfy.

If you are applying for a work at home role, you will need to complete the Harver step on the computer that you plan on using to carry out the role.

Once you have completed Harver, one of our Recruitment Team will review your application and may contact you to discuss your skills, abilities and why you think you are suited to the job role.

We look forward to reviewing your application and hopefully welcoming you to the Sitel family

**DATA NOTICE**

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Reference: INDEXE

**Job Segment:** Customer Service