Assistant Front Desk Manager - Keystone, United States - Vail Resorts

Description

Create Your Experience of a Lifetime

Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis.

Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles

-401(k) Retirement Plan

• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Assistant Manager of the Condo Front Desk's primary responsibility is to manage front office operations for Condominium Front Desk; this includes FIT, group, homeowner and walk-in business who utilize the front desk and management coverage of PBX and Guest Services operations.

Job Specifications:

• Housing: Available
• Outlet: Condominiums / Keystone
• Shift &

Schedule Availability:
Full Time / Year Round


Job Responsibilities:

• Hire, train, discipline and retain quality front desk and PBX and Guest Services staff.

This includes working with Front Office Manager, Front Desk Managers, Housekeeping Management, General Manager of Property Management and the Manager of Revenue and Hospitality to schedule management and hourly coverage based on budget and business demands, training assigned on established company policies and procedures, cross-training staff, conducting performance appraisals and facilitating staff training.

• Efficient use of labor and supplies per budget, monitor room inventory and work with sales and reservations to manage inventory in order to maximize revenue and solve oversell issues, maintain all supplies, maintain all equipment in good working order, provide a safe environment for employees and guests, ensure clean and organized front desk and public areas, strict adherence key control, ensure proper company cash handling procedures, enforce policies and procedures to maximize walk in revenue.
• Attend Managers/Resume meeting and work with CS and sales on group arrivals.

Working hands-on with the front desk staff to ensure they are well organized with an updated resume book, packets prepared, an appropriate number of staff and staff properly briefed with the appropriate information for group arrivals, billing and deposit issues, working with group leaders on any issues from the time they check-in to check-out.

• Respond orally and in writing to guest correspondence.
• Work with the housekeeping and maintenance managers and employees in maintaining the common areas, grounds and room condition
• Attend appropriate company training courses within the specified time frame.
• Maintaining and enforcing the Brand Standards of Guest Service during check in, check out and on the phone

Job Qualifications:

• Supervisory, MS Office, guest service, time management experience required.
• Front office management experience preferred
• Willing to work weekend and holidays as needed

The expected pay range is $54,000 - $58,000. This is the pay range we reasonably expect to pay for this position.

Individual

compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 500155

Reference Date: 02/12/2025

Job Code Function:
Front Office