IT Service Desk Associate - Plano, United States - Fisher Investments

Description

Are you looking to join a global technology department for an industry-leading financial advisory firm? Fisher Investments is looking for motivated technologists to support our business applications. If you want to make a difference as we develop scalable solutions to support our global growth, we want to hear from you

The Opportunity:

As an IT Service Desk Associate, you will think beyond the world of checklists and standardized answers. You will learn our system's ins and outs and act as a member of the team's ability to solve problems, create efficiencies and serve our internal customers. You will report to the Service Desk Manager (Team Lead) who will aid in your on-the-job training and professional development.

The Day-to-Day:

• Provide support to computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurations
• Resolve complex PC and network problems
• Advocate for the end-user and think through the "why" and "how" surrounding issues
• Identify patterns and investigate solutions within a Windows 10 and Citrix desktop environment

Your Qualifications:

• 1+ year of experience in IT and Infrastructure and Operations or experience within an Enterprise Help Desk/Desktop Support environment
• Strong customer service experience
• Bachelor's degree, technical certifications or combination of education and experience
• Experience troubleshooting desktops, laptops (and other mobile devices), and printers
• Experience in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework
• Experience troubleshooting issues (ServiceNow (SNOW) experience ideal) and use insights to guide improvements

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO*, plus 10 paid holidays (*17 days of PTO and 3 days of sick time for California employees)
• Family Support programs including 8 weeks Paid Primary Caregiver leave, adoption assistance and back-up child care
• $10,000 fertility, hormonal health and family-forming benefit

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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