VP, Major Accounts Complex Service Leader - New York, United States - Chubb

Description

• Providing strategic and operational management direction for profitable growth and retention in the US Field for Chubb Global Casualty, Real Estate, Construction and Foreign Casualty.
• Optimization of field support resources through automation, structure, standardization of roles, productivity measurements, and resource allocation
• Manage efficiency and end to end process management through technology, process reengineering, and automation
• Delivery of service excellence to our partners and agents.
• Manage cost and efficiency savings through implementation of key technology Responsibilities:Strategic and Operational Leadership
• Strategically collaborate with senior and regional UW management to ensure key MC priorities are supported with clear tactical plans across the entire US Field
• Engage with Senior MC leaders on operating model changes/deliverables
• Build and lead the execution of strategic and tactical plans that cultivate service results and maximize the development of targeted business.
• Ensure clear and defined processes are in place to manage business needs both in the short term and long term
• Make key strategic decisions utilizing data management tools, production measures, service indicators, and other key metrics. Service Management
• Ensure MC Field service delivery expectations and goals are met.
• Communicate and collaborate with US Field colleagues in North America Operations to ensure MC service commitments are met, quality products are delivered, and resources are utilized effectively.
• Act as the Service Liaison for identified brokers to research and resolve issues stemming from branch and service centers.
• Develop clear tactical plans to manage business serviced outside the region in cores Knowledge, skills, and abilities: · Demonstrated advanced competencies in results orientation, customer focus, teamwork & collaboration, leadership, communication, and coaching/developing others. · Strong communication, collaboration, interpersonal and process management skills. · Extensive property and casualty insurance industry experience leading to a broad understanding of the industry, products, distribution, regulation, and current issues. · Strong financial acumen, analytical, business planning/report-writing and presentation skills is required. In New York City, NY the pay range for the role is $146,500 to $240,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at . This range is specific to New York City, NY and may not be applicable to other locations.