Senior Technical Consultant, IT Operations Management - Addison

Only for registered members Addison, United States

1 month ago

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Job summary

The Sr. Technical Consultant will consult with customers on how best to support ITOM by configuring Configuration Management Database (CMDB), Service Mapping and Discovery capabilities using ServiceNow best practices.


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Responsibilities

  • Be the technical expert in how to best support ITOM by configuring CMDB,
  • Support engagements efforts for ITOM-specific process definition re-engineering improvement gap analysis of current/future-state processes during workshops with key customer sponsors stakeholders,
  • ,
  • Drafting more technically-focused user stories their acceptance criteria testing strategy knowledge transfer while supporting customers in reviewing approving them

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