Technical Support Help Desk - Chandler, United States - Akkodis

Description

Hi,

Akkodis is seeking a Production/Technical Support/Help Desk- for a Contract position with a client located in Chandler, AZ. Ideally looking for applicants to have a solid background in Technical Support.

Pay Range: $20/hour on W2.

Job Description:

Must-Have:

Operation Systems (windows or Mac)

Active Directory

Ticket system

Ticket volume

Required Skills

Internal Employee Technology Support role for a global user base. The role involves basic troubleshooting of Microsoft applications and proprietary systems via phone. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but are not limited to: Windows 10/, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.

Desired Skills

Technology Call Center and or Customer Service experience desired. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.