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    Guest Services Manager - Colorado Springs, United States - Great Wolf Lodge

    Great Wolf Lodge background
    Description
    Job Description


    Pay:
    $60000 per year

    $65000 per year

    At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.

    Essential Duties & Responsibilities
    Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
    Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
    Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
    Assists with guest services functions as needed
    Assists in training staff and developing for potential career advancement
    Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
    Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
    Basic Qualifications & Skills
    High School Diploma or equivalent education/experience
    1+ year previous Front Desk/Guest Service management experience
    Must be flexible regarding schedule, based on business demands
    Previous experience demonstrating strong customer service
    Successful completions of a criminal background check and drug screen
    Desired Qualifications & Skills
    Bachelor's Degree in Hospitality, Hotel Management or related field
    Ability to multi-task and prioritize a variety of tasks with minimal direction
    Proven teamwork skills
    Enthusiastic and energetic
    Excellent communication skills
    Physical Requirements
    Ability to lift up to 20 pounds
    Able to sit and/or stand for long periods of time

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