Business Process Analyst - Indianapolis, IN
3 days ago
Job description
Project Overview:
Hive Group is seeking a highly motivated and experienced Business Process Analyst to join the ACE (Automated Commercial Environment) Collections project supporting the U.S. Customs and Border Protection (CBP) Office of Finance in modernizing and enhancing its revenue collection system. This mission-critical system is responsible for collecting more than $85 billion annually in duties, taxes, and fees. The analyst will work onsite in Indianapolis and support the delivery of Agile project management, process improvement, and business transformation services to the client.
This role will directly support major initiatives including enhancements to Online Bill Pay, the elimination of manual payment and refund processes, and other evolving efforts in response to new and existing Executive Orders. The analyst will be engaged in the reengineering of core financial processes, such as duty collection workflows, reconciliation, and refund procedures, and will work from an existing baseline of documented processes, rather than starting from scratch.
The ideal candidate will bring 7–10 years of experience in business process analysis, change management, and stakeholder engagement within complex financial or operational environments. This role requires strong analytical skills, facilitation expertise, and the ability to work closely with both internal teams and CBP stakeholders to drive efficiency, innovation, and measurable outcomes.
Key Responsibilities:
The estimated compensation range for this position is between $90,000 and $100,000 annually, based on benchmarks in the Indianapolis metropolitan area. This range reflects a good faith estimate for all experience levels. At Hive Group, salary decisions are influenced by several factors, including but not limited to the role, location, and the combination of education, training, skills, certifications, competencies, and relevant work experience.
Hive Group offers a competitive and comprehensive benefits package, including health insurance (medical, dental, vision), life and disability insurance, retirement contributions, paid leave, federal holidays, professional development opportunities, and lifestyle benefits.
A Commitment to Equal Opportunity
Hive Group is an Equal Employment Opportunity and Affirmative Action employer dedicated to fair and unbiased employment decisions. We do not discriminate based on race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws.
Our hiring and promotion decisions are based exclusively on an individual's qualifications and suitability for the role.
Protecting Your Information
Stay vigilant against fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists. Hive Group will never request payment details or money during the application process. Official communications will only come from email addresses ending in @hive- or — not from free email services like Gmail or messaging platforms such as WhatsApp.
If you receive suspicious messages requesting payment or personal information, please report them immediately to [email protected].
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