- Make and answer calls promptly
- Respond to all requests within 24 hours
- Manage daily workload efficiently
- Collaborate with team members on shared tasks
- Assist employees with benefit inquiries
- Resolve individual benefit issues
- Maintain benefit databases accurately
- Document all correspondence promptly
- Handle calls during high volume periods
- Perform additional duties as needed
- Exceptional customer service skills
- Strong written and verbal communication
- Ability to prioritize tasks effectively
- Familiarity with medical/insurance terminology is a plus
- High School Diploma, GED, or equivalent required
- Preferred: Associates Degree in a business field
- 2+ years of customer service experience
- Combination of education and experience accepted
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Experience with agency management or benefit admin software
- Experience with claims payment software
- Must obtain NYS Life, Accident and Health License within the first year
- Lifting (5 lbs to 10 lbs)
- Sitting for extended periods
- Repetitive motion (data entry/typing)
- Travel < 10%– (occasionally overnight)
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CARE Representative
1 week ago
Alera Group Rochester, NY, United StatesThe CARE Group Benefit Administrator is the external facing component of our department. As a member of the CARE Team, each GBA is assigned to a Service Team in which they will be responsible for maintaining a high level of client satisfaction alongside their fellow team members. ...
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CARE Representative
1 week ago
Alera Group Rochester, New York, United States PermanentOverview: · The CARE Group Benefit Administrator is the external facing component of our department. As a member of the CARE Team, each GBA is assigned to a "Service Team" in which they will be responsible for maintaining a high level of client satisfaction alongside their fellow ...
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CARE Representative
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Alera Group, Inc. Rochester, United StatesThe CARE Group Benefit Administrator is the external facing component of our department. As a member of the CARE Team, each GBA is assigned to a "Service Team" in which they will be responsible for maintaining a high level of client satisfaction alongside their fellow team member ...
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Customer Care Representative, Rochester, NY
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CARE Representative - Rochester, United States - Alera Group
Description
The CARE Group Benefit Administrator is the front-facing presence of our team. As part of the CARE Team, each GBA is assigned to a 'Service Team' where they will work with internal and external partners to ensure client satisfaction.
Other Responsibilities
Required Skills
Qualifications
Technical Proficiency | Systems/Equipment |
License Requirements
Physical and Environmental