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    CARE Representative - Rochester, United States - Alera Group

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    Full time
    Description

    The CARE Group Benefit Administrator is the front-facing presence of our team. As part of the CARE Team, each GBA is assigned to a 'Service Team' where they will work with internal and external partners to ensure client satisfaction.

    • Make and answer calls promptly
    • Respond to all requests within 24 hours
    • Manage daily workload efficiently
    • Collaborate with team members on shared tasks
    • Assist employees with benefit inquiries
    • Resolve individual benefit issues

    Other Responsibilities

    • Maintain benefit databases accurately
    • Document all correspondence promptly
    • Handle calls during high volume periods
    • Perform additional duties as needed

    Required Skills

    • Exceptional customer service skills
    • Strong written and verbal communication
    • Ability to prioritize tasks effectively
    • Familiarity with medical/insurance terminology is a plus

    Qualifications

    • High School Diploma, GED, or equivalent required
    • Preferred: Associates Degree in a business field
    • 2+ years of customer service experience
    • Combination of education and experience accepted

    Technical Proficiency

    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook

    Systems/Equipment

    • Experience with agency management or benefit admin software
    • Experience with claims payment software

    License Requirements

    • Must obtain NYS Life, Accident and Health License within the first year

    Physical and Environmental

    • Lifting (5 lbs to 10 lbs)
    • Sitting for extended periods
    • Repetitive motion (data entry/typing)
    • Travel < 10%– (occasionally overnight)

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