- Assigns work to subordinates and determines subordinates settlement and reserve authority in conjunction with the Claims Manager or Claims Leadership.
- Supervises investigations of claims and oversees the settlement and disposition of claims within their area of responsibility assuring timely, equitable and cost effective settlement.
- Assesses liability and establishes loss reserves to reflect probable obligation and reviews/modifies reserves as necessary throughout the life of the claim.
- May directly settle claims depending on office size, territory or workload.
- Evaluates work of subordinates on open cases and at periodic intervals. Provides direction and counsel by identifying areas of improvement needed.
- May be responsible for overseeing proceedings for subrogation or recovery and for cases in suit.
- Assesses employee capabilities and conducts performance appraisals of subordinates. Provides guidance, motivation and resources to subordinates to ensure that individual, department and company goals are met. Implements training and development and participates in the compensation administration process.
- Facilitates change by addressing points of resistance and individual issues and concerns. Acts as a facilitator to help remove barriers and resolve team issues.
- Participates as an accountable member of the Claims Leadership Team and promotes division/company strategies and values.
- Builds internal and external relationships. Participates in marketing as required. Participates in account reviews. Works with business partners such as insurance companies, TPA's, internal ACE departments, brokers, attorneys, clients etc.
- Handles other supervisory responsibilities as required by individual business line.
- This position reports to a line of business Claims Manager or other more senior claims leader. Reporting into this position may be Claims Representatives, Claims Specialists, Claims Assistants or other Clerical Support positions depending on the line of business.
- High level of technical claims knowledge and competence in specific line of business. Minimum of 10 years workers' compensation claims handling experience.
- Technical claims knowledge appropriate to jurisdictional responsibilities.
- Minimum of 2 years of management or supervisory experience.
- Thorough knowledge of products, services and coverages along with a good understanding of applicable legal principles.
- Ability to plan, organize and implement general business and people management practices.
- Effective communications and interpersonal skills to be capable of dealing with all levels of ESIS employees, as well as producers, attorneys and insureds.
- Strong information systems understanding and ability to use internal systems as well as Microsoft office programs and the internet.
- Ability to collect and analyze data and identify individual and team opportunities for improvement.
- Ability to provide coaching and counseling to subordinates.
- Ability to influence peers and management and to evaluate programs and procedures for continuous improvement.
- Understanding and support of team building theory and demonstrated ability to work within theory.
- An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS's employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.
ESIS Claims Team Leader, WC - Phoenix, United States - CHUBB
Description
ESIS, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With 70 years of experience, and offerings in both the . and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre and post-loss services.
Note: This is a hybrid position requiring 3 days in the Phoenix office and 2 days working from home.
Duties may include but are not limited to:
Qualifications:
An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS's employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.