Hotel Front Desk Agent - Rockford, United States - Hilton Garden Inn Rockford

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Part-time role with open availability to include nights, weekends, and holidays.


Responsibilities

• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready

General bookkeeping:
ensure all hotel guest account information is accurate and up-to-date


Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred