Tech Support I - Garden City, United States - Fisher's Technology

Fisher's Technology Garden City, United States

2 weeks ago

Description

Fisher's Technology
Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last fifteen years.

Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Dell, Meraki, Unifi and many others), and streamline business operations with electronic document management and related software solutions. Learn more at

Tech Support I
Fisher's is seeking a qualified individual to fill our Tech Support I position. They will collaborate closely with other members of the Unified IT team and be responsible for supporting computers and network systems remotely for Fisher's customers.

Responsibilities:

Absorb and maintain information quickly
Relay technical concepts to non-technical people
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Walk customers through the problem-solving process
Follow up with customers to ensure the issue has been resolved
Serve as primary point of contact for customer concerns
Identify, research, and resolve technical problems for end-users on a variety of issues
Respond to telephone calls, email, and personnel requests for technical support from local and remote customers
Report daily and hourly activities in PSA
Assist in other special projects and assigned duties as needed

Qualifications:

6 months to 2 Years of experience of IT technical support preferred
Proven analytical and problem-solving abilities
Excellent communication skills, both on the phone and in writing
Experience assisting customers on the phone and live chat, email, and web form submissions
Ability to effectively prioritize and execute tasks in a fast-paced environment
Ability to prioritize customer service
Familiarity with Microsoft, Google, hardware, and software related to technology
Must be able to lift 25 lbs. frequently, 50 lbs. occasionally

Fisher's Technology offers an extensive benefits package that includes the following:

Medical, Dental, & Vision Insurance
Life Insurance
Additional Voluntary Life Insurance
Paid Time Off
Paid Holidays & Extra Floating Holiday
401(k) & 401(k) Matching
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Short & Long Term Disability Insurance
Accident & Critical Illness Insurance

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