Client Care Specialist - San Antonio, TX
1 day ago
Job description
Client Care Specialist (Hybrid)
Caring Senior Service | National Franchise Support Team
Starting at $14/hour | Part-Time | Hybrid (Remote + 1–2 Days in Office)
Monday–Friday Availability Between 7AM–7PM CST
Purpose-Driven Work That Makes an Immediate Impact
At Caring Senior Service, we help seniors remain healthy, happy, and at home. As a Client Care Specialist (CCS), you are often the very first voice a family hears when they are seeking care for a loved one.
This is not simply answering phones — this is guiding families through important, sometimes emotional decisions and helping connect them to life-changing support.
If you are professional, organized, compassionate, and thrive in a fast-paced, performance-driven environment, we invite you to apply.
The Impact You'll Make
As a Client Care Specialist, you will:
Create a professional, knowledgeable, and compassionate first impression for families nationwide
Convert Client Opportunity Calls into scheduled Client Care Consultations
Respond promptly to incoming phone calls, internet leads, chats, texts, and emails
Schedule consultations and interviews efficiently
Communicate critical client and applicant information to branch teams
Maintain detailed and accurate documentation in required systems, including Tendio
Perform structured follow-up to ensure no opportunity is missed
Support marketing initiatives and operational activities as assigned
You will serve as a key link between families seeking care and the branch teams delivering services.
What Success Looks Like
This role operates in a high-volume, performance-based environment. Success includes:
Prompt response times (calls and activities within 10 minutes of scheduled time)
Accurate and timely data entry
Minimum of 25% of work time spent on calls
Consistent activity standards (minimum five calls and five documented activities per paid hour)
Professional, empathetic communication at all times
Top performers are proactive, responsive, detail-oriented, and solutions-focused.
Who Thrives Here
The strongest candidates are:
Exceptional communicators (verbal and written)
Empathetic yet confident in guiding conversations
Highly organized and process-driven
Comfortable navigating multiple software systems
Skilled at active listening and assessing client safety concerns
Calm and focused in high-volume environments
Adaptable as systems and processes evolve
Experience in healthcare, intake coordination, scheduling, recruiting, call center, or administrative support is preferred but not required.
Working knowledge of Microsoft Office and basic medical terminology is beneficial.
Our Culture: Supporting Those Who Support Others
We understand many team members are balancing children, aging parents, school, or other responsibilities. We strive to provide flexibility and leadership support that recognizes real-life demands.
We offer:
Hybrid flexibility (remote with 1–2 in-office collaboration days)
Flexible scheduling within team coverage hours
Paid training
Supportive leadership
Referral bonuses
Professional growth opportunities
Optional participation in the Caring Creators program for additional earnings
We believe meaningful work should also work for your life.
Position Requirements
Must be 18 years or older
Must speak, read, and write English fluently
Dependable transportation
Strong typing and data entry skills
Ability to sit or stand for extended periods
Ability to lift up to 25 pounds occasionally
Ability to perform in a high-volume, multitasking environment
Schedule & Availability
Monday–Friday availability required between 7AM–7PM CST
Part-time position
Future opportunities may include expanded hours, weekend work, or on-call availability
Why This Role Matters
When families contact us, they are often navigating change, uncertainty, or concern for a loved one's safety.
Your voice, professionalism, and follow-through directly impact whether a senior receives the care they need.
If you are looking for purposeful work in a structured, performance-driven environment with supportive leadership, we encourage you to apply.
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