Customer Service Representative - Chantilly - Pestco LLC

    Pestco LLC
    Pestco LLC Chantilly

    1 week ago

    Description
    In-Person Position: Must be able to commute to Chantilly, VA
    Location: Chantilly, VA 20151
    Position Type: Full-Time
    Schedule: Monday-Friday (1 Saturday per month required)
    Work. Grow. Build. Life
    Green Pest Services is rooted in our commitment to safe, and effective pest control services. Our owners worked with major national pest control companies for years, observing both effective and problematic pest control methods. Using these years of experience and a dedication to providing customers with better services, they formed Green Pest Services on the principles of environmentally friendly and safe pest control.
    Green Pest Services is proud to be a part of the PestCo's family of companies:
    Founded in late 2021, PestCo is one of the 12 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.
    Key Responsibilities:
    • Manage incoming calls and customer inquiries.
    • Document call details clearly and thoroughly in our database.
    • Respond to routine customer questions and concerns promptly as needed.
    • Identify and assess customer inquiries to achieve customer satisfaction.
    • Education and Training provided on-the-job.
    • Maintain an efficient calendar of day-to-day activities.
    • Develop a strong knowledge of the company's products, processes, and services.
    • Meet or exceed performance metrics such as:
      • Call handling and availability
      • Quality assurance scores
      • Customer satisfaction (CSAT)
    • All duties for Customer Service Representative assigned by management.
    Qualifications & Requirements:
    • High school diploma or equivalent.
    • Strong Communication skills effectively through verbal, written and in person.
    • Strong customer service and in-person presentation skills.
    • Strong organizational, time management skills and ability to multi-task.
    • Creative, patient and compassion to achieve customer satisfaction.
    • Self-motivated.
    • Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
    • Pass a background check.
    • Pest Control customer service experience preferred.
    Why Join the PestCo Team?
    Comprehensive Benefit Plans:
    • Overtime, Commissions, and Bonuses (for applicable roles)
    • Paid Time Off, Paid Sick Time, & Paid Holidays
    • Medical, Dental, and Vision Insurance
    • Company Provided Life Insurance
    • 401K - Employer Match
    • Health Savings Account (HSA) - Automatic Employer Contribution
    • Flexible Spending Account (FSA), Dependent Care FSA
    • Voluntary Life Insurance (Employee, Spouse & Child)
    • Voluntary Short-Term and Long-Term Disability
    • Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
    • Employee Assistance Program
    • PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts)
    • Educational Resources and Training provided on-the-job.
    Medical Benefits are effective on the 1st of the month following the date of hire.
    To learn more about PestCo Holdings LLC please visit
    PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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