Technical Services Representative - Santa Clara - Carlisle Construction Materials

    Carlisle Construction Materials
    Carlisle Construction Materials Santa Clara

    6 hours ago

    Retail
    Description

    Job Summary:

    The Account Technical Services Representative is responsible for leading and providing technical service and support on polyurethane products and equipment to key accounts within Carlisle Polyurethane Systems. This role requires a considerable amount of travel.

    Duties And Responsibilities

    • Technical Support & Cross-Functional Coordination
    • Act as a technical support for both site operations and Carlisle R&D regarding product challenges, quality concerns, or design updates.
    • Communicate recommended changes to Account Manager on product design, QC standards, or technical requirements that may impact performance, quality, or production timelines.
    • Develop and implement training, verbally, written and physically in both equipment and application of polyurethane products.
    • Assist leadership with SOPs and product documentation updated
    • Other duties as assigned
    • Equipment, Operations & Quality Control
    • Monitor equipment performance and ensure repairs, maintenance, and spare parts inventory meet Carlisle's standards and required timeframes.
    • Provide support for equipment operations, including troubleshooting equipment issues and ensuring corrective actions.
    • Conduct periodic and random QC inspections to ensure adherence to required quality standards.
    • Document all product or equipment performance issues and support formal Root Cause Analysis (RCA).

    Required Knowledge/Skills/Abilities

    • Applied experience in polyurethane/polyurea products, equipment, and applications.
    • Knowledge of equipment operations, basic troubleshooting, and maintenance coordination.
    • Proactive problem-solving and ability to make fast, sound decisions in dynamic environments.
    • High attention to detail and accuracy in documentation and reporting.
    • Strong understanding of production processes, quality control, and safety protocols.
    • Demonstrated record of influencing key internal and external stakeholders in the design process.
    • Must be willing to travel up to 75% of the time.
    • Must have a passport with the ability to travel outside the US.
    • High School Diploma or Equivalent

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