Customer Success Associate, Parking Technologies - Falls Church, United States - Kastle Systems

Description

Overview

Join the leader in providing smarter solutions for a safer world.

The Customer Success Associate, Parking Technologies serves as the daily business contact for our customers, and is responsible for contributing to customer satisfaction, relationships, and revenue growth within these accounts.

The Customer Success Associate, Parking Technologies, is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition and represent customer needs and goals within the organization.

In addition, the role liaises between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.).

We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices

Responsibilities

• Responsible for client communications, conflict resolution, and compliance on client deliverables.
• Serves as the primary daily point of contact with customers.
• Responsible for account audit and initial setup of accounts and parkers.
• Ensures that client issues are dealt with in an efficient manner.
• Responsible for all documentation and training materials outlining software topology, system configuration, and best practice for administration and issue triage.
• Travels to client sites frequently for training, check-ins, and to meet client needs as they arise.
• Monitors and analyzes customer's usage of our product. Works closely with the product and development teams to identify potential issues and/or opportunities within or related to the delivery of service.
• Aware of opportunities for account growth and new business, involving the Sales and Project Management teams when appropriate.
• Understands company capabilities and service, and effectively communicates all offerings to the client.
• Reports to Chief Customer Officer, providing regular input on all account activity, including status and call reports as required.

Qualifications

• Bachelor's Degree.
• Concentration in Economics, Business, or Accounting preferred.
• Excellent mathematical competency, including the ability to organize and resolve complex queueing, accounting, and supply and demand issues associated with parking.
• Demonstrated proficiency in Excel, PowerPoint and Microsoft Outlook.
• Excellent written, oral and presentation communications skills.
• Highly developed analytical skills and proven ability to conduct root cause analysis.

Company Overview

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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