Tier 2 Help Desk Analyst with Public Trust or Secret Clearance with Security Clearance - Fairfax, VA, United States - BAILEY INFORMATION TECHNOLOGY CONSULTANTS, LLC

Description

Tier 2- Help Desk Support Location: Fairfax, VA Must be a U.S
Citizen Public Trust or Secret clearance Bailey Information Technology Consultants (BITC) is thrilled about our upcoming work with a federal law enforcement agency
The Tier 2 Technician must have the ability to work in an environment where problem-solving and organization is required and must have great verbal and written communication skills to coordinate with co-workers within the software team

Daily tasks will include:

• Resolving help desk tickets, monitoring systems, software testing, and coordination with software developers

A diverse set of skills will be required to resolve a complex and wide-ranging set of problems.

• Provides technical support and troubleshoots solutions for a wide range of software applications.
• Utilizes problem-solving skills to resolve help desk tickets and make recommendations to software developers.
• Monitors system and software status

REQUIRED SKILLS:

• Fluent in the use of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

Experience writing and editing training products and documents
Develops and creates documentation and support materials
Ability to work through escalated work from Tier 1 support.

• Strong understanding of using ServiceNow, Enterprise Ticketing system (Remedy)
• Strong verbal communication skills and the ability to pass a writing tests for technicians

DESIRED SKILLS:
Previous work the Department of Justice (DOJ) desired
EDUCATION &


EXPERIENCE:
Typically requires BS and - 8 years of prior relevant experience or Masters with - 6 years of prior relevant experience

However, all experienced candidates will be considered regardless of degree/ Commitment to diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.