Associate Software Support Specialist - Lubbock
1 month ago

Job summary
Come and join our team of intelligent and motivated support professionals at Tyler Technologies.
In this challenging role, you will assist our clients all over the country with their Municipal Justice Suite.
Responsibilities
- Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service
Prioritize, analyze and manage multiple inquiries from a varied group of clients
Advance product knowledge by reviewing new functionality and testing new product issues
Advocate for the client and ensure the software meets their business requirements
May create or enhance documentation throughout the support process.
CommitstoexpandingtechnologicalskillsandknowledgeoftheTyrolproducts.
Job description
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