Associate Software Support Specialist - Lubbock

Only for registered members Lubbock, United States

1 month ago

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Job summary

Come and join our team of intelligent and motivated support professionals at Tyler Technologies.
In this challenging role, you will assist our clients all over the country with their Municipal Justice Suite.

Responsibilities

  • Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service
    Prioritize, analyze and manage multiple inquiries from a varied group of clients
    Advance product knowledge by reviewing new functionality and testing new product issues
    Advocate for the client and ensure the software meets their business requirements
    May create or enhance documentation throughout the support process.
    CommitstoexpandingtechnologicalskillsandknowledgeoftheTyrolproducts.

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