Desktop Support Technician - Harrisburg - Apollo ITS

    Apollo ITS
    Apollo ITS Harrisburg

    18 hours ago

    $42,000 - $65,000 (USD) per year *
    Description
    Title: Desktop Support Technician
    Location: Harrisburg, PA
    Duration: 3+ Months
    **This is a hybrid position with 1-2 per week on site**
    Job Description:
    • The focus of this position is on Incident Management Support.
    • This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing Wi-Fi, VPN, VDI, software, scanners, and other desktop-related hardware devices, etc.
    • ssisting with video technology in conference rooms when necessary.
    • This position will research and recommend modern technologies for performance, reliability, and customization based on customer needs.
    • Dependent upon the business needs, assume varying roles of either an independent project leader or as a highly technical resource for the Incident Management Support Team.
    • Will also provide incident management services via remote control when an actual desktop visit is avoidable.
    • This position is accountable for all technical support of EBR Executive Staff.
    • This position will spend 1 to 2 days per week in the Labor & Industry building working with the user account management team to create modify resource and user accounts in active directory
    • Thorough knowledge and use of ServiceNow or understanding of asset management system
    • Expert knowledge and use of Windows OS and O365 Office
    • Excellent customer service awareness and communication skills
    • Knowledge of hardware desktop, printer, scanner, video
    • Knowledge of software
    • Knowledge of imaging workstations using SCCM
    • Excellent troubleshooting and problem-solving skills
    • bility to transport/lift boxes/equipment
    • bility to work independently and as a member of a team
    • Knowledge of VPN setup, support, and install
    • ble to resolve technical issues with users over the phone
    • Knowledge of active directory use and privileges
    • Creating/modifying resource accounts in Active Directory
    • Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts
    • Create/Update Distribution Lists in Active Directory
    • Password resets in Active Directory
    • Knowledge of wireless workstation setup and support
    • bility to think and act under pressure
    • Good organizational skills
    • Excellent etiquette and professionalism
    Skills:
    • Thorough knowledge and use of ServiceNow or understanding of asset management system
    • Expert knowledge and use of Windows OS and O365 Office products
    • Excellent customer service awareness and communication skills
    • Knowledge of hardware desktop, printer, scanner, video
    • Knowledge of software
    • Knowledge of imaging workstations using SCCM
    • Excellent troubleshooting, problem-solving, and organizational skills
    • bility to transport/lift boxes/equipment
    • bility to work independently and as a member of a team
    • Knowledge of VPN setup, support, and install
    • Creating/modifying resource accounts, creating/updating distribution lists, resetting passwords in Active Directory
    • Knowledge of wireless workstation setup and support
    * This salary range is an estimation made by beBee
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