FOH Team Lead - Pittsburgh
17 hours ago
Job description
About PutteryPuttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf.
Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social.
We're redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.Job Purpose
The Front of House Team Lead supports venue operations by ensuring top-quality hospitality and smooth daily service.
This role assists in supervising the Front of House team, promoting an upbeat and welcoming environment for guests and team members alike.
The Team Lead helps drive performance, uphold standards, and ensure that every guest experience reflects Puttery's commitment to fun, service, and excellence.
ResponsibilitiesSupport daily operations of the bar and service areas, including product control, quality assurance, and guest engagement.
Assist in organizing and supervising shifts to maintain smooth service flow
Provide on-the-floor leadership, coaching, and training to team members
Build strong relationships with guests, ensuring prompt, professional, and friendly service
Ensure compliance with all health, safety, and sanitation standards
Communicate effectively between guests, staff, supervisors, and management
Identify and resolve guest concerns quickly and professionally
Maintain inventory and assist with product control as needed
Support company policies and uphold Puttery's hospitality and safety culture
Perform additional duties or projects as assigned by management.
Qualifications
Previous supervisory or team lead experience in hospitality preferred
Strong communication and interpersonal skills with the ability to lead by example
Ability to work in a fast-paced, high-energy environment
Excellent organizational and problem-solving skills
Familiarity with sanitation and safety procedures
Flexible schedule including days, nights, weekends, and holidays
Ability to lift and carry up to 50 pounds and stand or walk for extended periods
High school diploma or equivalent required
Working Conditions
Fast-paced, guest-facing environment requiring extended periods of movement
Involves both indoor and outdoor work, including exposure to heat, noise, and varying temperatures
Regular standing, walking, bending, and lifting required throughout shifts
Evening, weekend, and holiday shifts expected to support business operations
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.
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